Now Hiring - Connecticut Consulting Services LLC - Call Center Agent in Wethersfield, CT

Full description of the position

We are currently hiring agents for a technology call center representative position for our technology company in Wethersfield, CT.

Benefits

:

• High pay
• Monthly and yearly recognition's
• Company paid dinners
• Company paid traveling
• Weekly Pay
• Mentorship and coaching
• Unlimited performance bonuses
• Unmatched team culture
• No experience or degree required

Duties and Responsibilities

: - Answering phones from customers professionally and responding to customer inquiries and complaints. - Handling and resolving customer complaints regarding product sales to customer service problems. - Providing customers with the organization's service and product information. - Processing forms, orders, and applications requested by the customers. - Researching required information using available resources. - Routing inbound calls to the appropriate resources. - Following up complicated customer calls where required. - Completing call notes and call reports as necessary and updating them in the CRM. - Obtaining and evaluating all relevant data to handle complaints and inquiries. - Recording details of comments, inquiries, complaints, and actions taken. - Managing administration, communicating and coordinating with internal departments. - Other duties as assigned.

Requirements

: - Open availability: Monday through Friday. 8 a.m. to 5:55 p.m. - Experience in dealing with the public. - Excellent communication skills, including verbal with proper grammar. - Ability to work with others in a close manner. - Good computer skills. - Good multi-tasking skills. - Skills and Specifications - Technical expert in related computer applications. - Able to react effectively and calmly in emergencies. - Able to maintain customer confidentiality. Education: - High school diploma or equivalent. Job Type: Full-time Salary: $36,000.00 - $200,000 per year

Benefits

:

• Paid time off
• Company provided trips
• Weekly, Monthly, and Yearly bonuses. Schedule:
• 8 hour shift Supplemental pay types:
• Bonus pay
• Commission pay Ability to commute/relocate:
• Wethersfield, CT 06109: Reliably commute or planning to relocate before starting work (Required) Experience:
• Customer service: 1 year (Preferred) Job Type: Full-time Pay: $36,000.00 - $80,000.00 per year

Benefits

:

• Paid time off Shift:
• 8 hour shift Ability to Commute:
• Wethersfield, CT 06109 (Preferred) Ability to Relocate:
• Wethersfield, CT 06109: Relocate before starting work (Preferred) Work Location: In person