Now Hiring - Washington Diamond - Sales Associate – Fine Jewelry in Falls Church, VA

Full description of the position

About Washington Diamond Established in 1969, Washington Diamond is a cherished and highly regarded fine jeweler serving the Washington, D.C. area. Our appointment-only showroom specializes in certified diamonds and handcrafted platinum and gold jewelry. We are seeking a polished, professional, and personable Fine Jewelry Sales Associate to guide clients through their jewelry purchases and provide an unparalleled customer experience.

Key Responsibilities

: - Drive Sales & Customer Engagement:

• Assist clients in selecting engagement rings, fine jewelry, and custom pieces.
• Educate customers on diamond quality, settings, and design options.
• Provide personalized consultations in a professional, low-pressure environment.
• Build strong, long-term relationships with clients and follow up on inquiries.
• Achieve and exceed sales goals through relationship-based selling. - Customer Service & Operations:
• Answer phone inquiries, schedule appointments, and respond to web appointment requests.
• Assist with daily jewelry handling, pick-ups, and deliveries.
• Maintain client records and manage follow-ups to ensure satisfaction.
• Support business projects and maintain a well-organized office environment.
• Manage end-to-end project life cycle for customer orders, from initial consultation to final delivery.
• Assist with new inventory intake - including product photography and web preparation.

Required Qualifications

:

• Prior extensive experience in a sales or customer service role within fine jewelry, high-end retail, luxury goods, or real estate is a must. Please show proof of experience in resume or cover letter to be considered.
• Associate's degree or higher, or relevant work experience will be considered.
• Confidence in guiding customers through purchasing decisions while maintaining professionalism and trust.
• Outgoing, patient, and able to build rapport with diverse clients.
• Trustworthy and professional conduct at all times.
• Proficiency in computer operations. (MacOS, GoogleSuites, & more)
• Accurate data entry skills and attention to detail.
• Ability to multitask effectively and work collaboratively within a team-oriented environment.
• Professional and polished phone etiquette and communication skills, both verbal and written.
• Access to reliable transportation and willingness to undergo screening. Hours of Operation:
• Open: Tuesday - Saturday, 10 AM to 5 PM
• Closed: Sunday and Monday
• Seasonal/Holiday Hours Vary
• Closed on major holidays and an extended holiday season break.

Benefits

: Competitive salary with sales incentives Paid vacation, sick, and personal time Fully paid medical insurance Generous employee discount Fixed schedule with consistent two-day weekends (Sun & Mon) Safe and professional work environment Hands-on training and growth opportunities How to Apply: Contact Denelle Henretty at Washington Diamond at 703-[please apply online] [please apply online] Job Type: Full-time Pay: $20.00 - $32.00 per hour

Benefits

:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off Application Question(s):
• Are you available to work our hours between Tuesday through Saturday? Education:
• Associate (Preferred) Experience:
• Customer service: 1 year (Required)
• Sales: 2 years (Required)
• Jewelry sales: 1 year (Required)
• Luxury sales: 1 year (Required) Ability to Commute:
• Falls Church, VA 22046 (Required) Work Location: In person