Now Hiring - City Wide Facility Solutions - Account Manager in Lexington, KY

Full description of the position

Not Your Typical Account Manager --You're the Face of Service You're not just someone who checks the boxes -- you're the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we're looking for a Facility Solutions Manager (our internal title for this Account Manager role) who's ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won't be stuck behind a desk -- you'll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships. What You 'll Be Doing:

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently. What We 're Looking For:
• 3-5 years of experience in facilities, route-based account management, or B2B service leadership.
• Confidence in communicating with both clients and contractors -- you know how to keep people informed and aligned.
• Natural problem-solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization -- you own your outcomes.
• High school diploma required; Bachelor's degree preferred.
• Valid driver's license, clean driving record, and road warrior mentality. Why City Wide? We're not just in the building maintenance business -- we're in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work. What You 'll Gain:
• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
• Free dry cleaning included -- a small perk that makes a big difference.
• Daily visibility and collaboration with senior leadership -- your voice matters.
• Real room to advance COMPENSATION Base Salary, Uncapped Commission, Mileage Reimbursement ($0.70/mile) Total Year 1: $80,000-$90,000 Total After Year 1: $100,000+ If you're driven by relationships, service, and results -- and you want to grow with a company that leads with trust -- we want to hear from you! City Wide is an Equal Opportunity Employer.