Now Hiring - American Protective Products LLC - Account Manager/Customer Success Manager in North Branford, CT

Full description of the position

Job Title: Account Manager - Customer Success & Sales Location: North Branford, CT Type: Full-Time |

Compensation

includes base + performance incentives

About Us

: At American Protective Products (APP), we provide essential PPE, janitorial supplies, and lab consumables to customers in healthcare, research, and manufacturing. Our success is built on reliability, responsiveness, and long- term relationships--and we're looking for someone who can help us grow that legacy.

About the Role

: We're seeking a dynamic Account Manager who thrives in both customer service and sales. This is not a cold-calling position--it's about nurturing accounts, understanding our customers' evolving needs, solving problems quickly, and identifying opportunities for growth. You'll be responsible for managing day-to-day customer interactions (placing orders, providing updates, resolving issues) while also working proactively to expand accounts through product suggestions, cross-selling, and consultative support.

Key Responsibilities

:

• Serve as the main point of contact for assigned customers
• Enter and manage sales orders, provide shipment tracking, and resolve service issues
• Build strong relationships and trust with key contacts through timely communication and problem-solving
• Identify and act on opportunities to expand sales within existing accounts
• Proactively suggest product solutions aligned with customer needs
• Track performance, follow up on leads, and maintain accurate CRM notes
• Collaborate internally with purchasing, logistics, and warehouse teams to ensure seamless fulfillment
• Achieve sales targets and benefit from a performance-based incentive program

Qualifications

:

• 2+ years in customer service, account management, or inside sales
• Experience in distribution, healthcare, lab supply, or janitorial industries a plus
• Strong communication and interpersonal skills
• Highly organized, tech-savvy, and able to juggle multiple accounts and priorities
• Self-starter with a growth mindset and drive to exceed goals
• Experience with order entry software (Sage, NetSuite, or similar) a plus What We Offer:
• Competitive base salary + commission structure
• Health benefits, 401(k), and paid time off
• Supportive team culture with growth opportunities
• Hands-on training and mentorship in a fast-growing company Job Type: Full-time Pay: $47,943.88 - $57,738.87 per year

Benefits

:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance Schedule:
• Monday to Friday Ability to Commute:
• North Branford, CT 06471 (Required) Ability to Relocate:
• North Branford, CT 06471: Relocate before starting work (Required) Work Location: In person