Now Hiring - Optic Marketing Group - Client Services Account Manager in Tampa, FL

Full description of the position

Our Core Values

• Focus on People: We put relationships at the heart of everything--clients and teammates alike.
• Love What We Do: Passion fuels our creativity and drives exceptional results.
• Work Smarter & Harder: We embrace innovation and roll up our sleeves to get things done--efficiently and effectively. At Optic, those values guide our culture: a collaborative, curious, and kind community where every client feels heard and every team member can grow.

About the Role

As an Account Manager at Optic, you'll champion client satisfaction, retention, and growth--managing client relationships post-sale and coordinating closely with our internal operations teams to deliver outstanding marketing campaigns.

What You'll Do

Client Success & Relationship Management

• Own your client portfolios post-sale. Serve as the go-to contact for questions, feedback, and ongoing support.
• Translate data into insight. Lead monthly performance calls, presenting results in clear, actionable terms.
• Be relentlessly responsive. Reply to client emails and calls within one business day to maintain momentum.
• Gather and organize. Collect collateral and information, log all communications and strategy notes in ClickUp, and keep project records up to date.
• Anticipate and resolve. Identify challenges early, propose solutions, and escalate when necessary.
• Build lasting relationships. Check in via Zoom or phone at least once a month to ensure clients feel cared for and their goals are met. Campaign & Project Coordination
• Kick off work quickly. Enter client tasks in ClickUp within one business day of receipt.
• Stay on top of tasks. Review your ClickUp task list daily; follow up on non-urgent items weekly and urgent items three times a week.
• Communicate updates. Use ClickUp's Conversations to share client feedback and status updates with internal teams.
• Ensure quality delivery. Double-check every deliverable for accuracy before it reaches the client. Operational Excellence & Continuous Improvement
• Keep our systems spotless. Maintain ClickUp and our Shared Drive so data is always clean and accessible.
• Spot new opportunities. Stay on top of digital and mass-media marketing trends and share insights at our team huddles.
• Champion collaboration. Propose process improvements and foster a culture of shared learning.

What You Bring

• People-first mindset: You thrive on building relationships and delivering exceptional service.
• Emotional intelligence: Empathy, responsiveness, and an intuitive sense of client needs.
• Organizational mastery: You juggle multiple priorities without missing a beat.
• Strong communicator: Clear writing, confident speaking, and active listening.
• Tech fluency: Comfortable with ClickUp, Google Workspace, and CRM platforms.
• Continuous learner: You're excited to deepen your digital marketing expertise.

Qualifications

• 1-4 years in account management, customer support, or a related role (agency experience a plus)
• Exposure to digital and/or mass-media campaigns preferred
• Proven track record of meeting retention goals and exceeding client expectations