Now Hiring - National Oilwell Varco, Inc. - Inside Sales Coordinator in Odessa, TX

Full description of the position

PRIMARY RESPONSIBILITIES

• Adhere to organizational policies, regulatory requirements, and applicable laws while executing responsibilities.
• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Respond promptly to customer inquiries through phone, email, and chat, providing quotes, sales orders, and product availability details.
• Engage in sales functions by discussing our products with customers.
• Perform order entry, including new, quotes, sales orders, and purchase orders, and update existing orders as necessary.
• Conduct compliance checks for both quotations and orders to ensure compliance.
• Create prospects, route to appropriate Product Specialist, and provide quotation status.
• Provide Sales Order information (delivery, documentation, shipping, etc.) to all customers both internally and externally.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Review purchase orders for accurate billing information and compliance with company standards before processing.
• Organize files for each sales order using the electronic filing system.
• Collaborate with team members and other departments to provide seamless customer service.
• Take ownership of customer issues, identifying and escalating complex problems to the appropriate personnel.
• Collect prompt and accurate feedback from customers.
• Provide remote assistance outside of business hours when on call.
• Continuously seek ways to improve the customer experience and suggest enhancements.
• Build and maintain positive, professional relationships with internal and external customers.
• Provide management with regular updates on specific accounts and areas of support.
• Perform other duties as assigned, in compliance with all company and HSE policies and procedures. Additional

Responsibilities

:

• Order Processing: Assist customers with placing orders and tracking shipments, ensuring accuracy and timeliness.
• Feedback Collection: Gather customer feedback and insights to help improve products, services, and customer experience.
• Policy Explanation: Clearly explain company policies, procedures, and terms of service to customers.
• Technical Support: Provide basic assistance on identifying parts / part #'s through drawings/ manuals and guide customers through problem-solving steps.
• Sales Support: Upsell or cross-sell products and services when appropriate, enhancing customer value.
• Account Management: Update and maintain customer account information to ensure accurate records.
• Return and Exchange Coordination: Facilitate product returns, exchanges, and refunds in accordance with company policies.
• Training Participation: Attend training sessions, workshops, and virtual trainings, to enhance product knowledge and customer service skills as needed FACILITY/GROUP SPECIFIC RESPONSIBILITIES
• Ensure that all customer interactions and transactions are conducted in compliance with facility-specific safety and regulatory standards.
• Coordinate with the logistics team to ensure timely dispatch and delivery of products from the facility.
• Ability to travel to facility after hours when on call as needed.
• Participate in facility-specific safety training and adhere to all health and safety guidelines.
• Participate in group meetings to discuss customer feedback and contribute to product or service improvement initiatives.
• Manage and nurture relationships with key customers associated with the group, addressing their specific needs and preferences.
• Act as a liaison between the group and its strategic partners or stakeholders.
• Suggest process improvements that are specific to the facility's operations or the group's customer service strategy. Participate in pilot projects or initiatives aimed at enhancing group-specific services or customer experiences.
• EDUCATION & EXPERIENCE QUALIFICATIONS High School diploma or equivalent
• JOB REQUIREMENTS
• Prior experience in customer service or a related field is advantageous.
• Previous experience in a similar role is preferred.
• Proficiency in multiple languages is a plus.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving skills, with keen attention to detail.
• Strong organizational skills with a focus on delivering excellent customer service.
• Capability to adapt to new technologies and processes quickly.
• Willingness to participate in ongoing training and development opportunities.
• Ability to maintain composure and professionalism during challenging situations.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work effectively both independently and collaboratively within a team.
• Ability to adjust to changing processes and customer demands in a dynamic work environment.
• Familiarity with oil and gas land drilling operations is highly desirable.
• Understanding of NOV products is a plus. Flexibility to work extended hours or on-call shifts as needed to meet business demands.
• BEHAVIORAL COMPETENCIES
• Consistently uphold and exemplify NOV's standards of professionalism.
• Upholding high ethical standards in all interactions and decisions.
• Demonstrating honesty and transparency in dealing with customers and colleagues.
• Ability to convey information clearly and effectively, both verbally and in writing.
• Capability to understand and relate to the emotions and perspectives of customers. Demonstrating genuine concern for customer satisfaction and well-being.
• Flexibility in adjusting to changing priorities, environments, and customer needs.
• Openness to learning and integrating new processes or technologies.
• Creative thinking to address complex customer challenges.
• Ability to collaborate effectively with colleagues and contribute positively to a team environment.
• Willingness to support team members and share knowledge.
• Capacity to remain calm and composed under pressure or in difficult situations.
• Persistence in overcoming obstacles and maintaining a positive attitude.
• Precision in managing tasks and ensuring accuracy in customer interactions and documentation.
• Vigilance in spotting errors or inconsistencies.
• Efficiency in organizing and prioritizing work to meet deadlines. Commitment to understanding and meeting the needs of customers.
• TECHNICAL COMPETENCIES
• Microsoft Excel advanced skills are a plus
• Microsoft Outlook experience
• Previous experience in an ERP system. (SAP, Glovia, Oracle, JDE)
• Basic Understanding of Blueprint drawings.