Now Hiring - Saif Communications - Metro by T-Mobile Retail Sales Representative - Detroit, MI - Woodward in Detroit, MI

Full description of the position

• Candidates fluent in Spanish are preferred Retail Sales Representatives are responsible for providing superior customer service to all Metro by T-Mobile customers, in an effort to achieve store and sales objectives. Our prepaid retail sales representatives are directly responsible for assisting new and existing customers through an ideal customer experience.
• Greet all customers in a professional, friendly, and timely manner; including answering phones.
• Respond to customer inquiries and process customer requests, including but not limited to the following: name, address, rate changes; update customer account after every transaction, suspensions, disconnects, and taking payments; resolving problems related to equipment, billing, and service.
• Achieve or surpass individual sales targets for products and services which would include New Customer sales, Upgrades, Accessories, and Features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs all while promoting our brand both inside and outside the store/retail location.
• Responsible for opening, closing and operating the retail facility; including, but not limited to, cash handling and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Support and conduct all functions within a retail store by complying with policies and procedures. These areas include: inventory counts, store appearance maintenance, and individual work area according to the retail store standards.
• Participate in all required Metro by T-Mobile training programs and meetings.
• Support all functions within a retail store by complying with company standards.
• Assist in other tasks, duties, or projects as assigned by management.

Qualifications

:

• Bilingual (Spanish) candidates are strongly preferred.
• Strong written and interpersonal communication skills are required.
• Flexibility to work evenings, weekends and holidays is required.
• Retail Sales experience is preferred.
• Customer-facing experience preferred.
• Cellular industry experience preferred. Job Types: Full-time, Part-time Pay: $14.00 - $16.00 per hour

Benefits

:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance Shift:
• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift Work Location: In person