Now Hiring - Palmetto State Armory - Customer Sales Rep- Soft Goods in Charleston, SC

Full description of the position

JOB PURPOSE Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.

• DUTIES AND RESPONSIBILITIES
• Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men's and women's apparel.
• Provide outstanding customer service.
• Greet customers in a timely matter as they approach your work area.
• Resolve customer issues to the best of your ability.
• Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
• Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
• Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
• Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
• Efficiently close sales to meet overall store sales goals.
• Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
• A commitment to following directions is required.
• All other duties as assigned.
• QUALIFICATIONS
• High school diploma or GED
• Previous sales or customer service experience.
• High attention to detail.
• Working knowledge of 4473 paperwork and the FBI NICS system preferred.
• Strong problem-solving skills, and able to deal with high customer volume.
• Cash handling and previous cash register experience is a plus.
• Strong interpersonal skills, including effective communication both orally and written.
• Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.
• WORKING CONDITIONS This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.
• PHYSICAL REQUIREMENTS Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lbs, climbing, stooping and sitting.
• DIRECT REPORTS Not Applicable. Must be at least 18 years old.