Now Hiring - UDR, Inc. - Centralized Application & Lease Specialist in Littleton, CO

Full description of the position

UDR, Inc. is now hiring a Centralized Application & Lease Specialist to join our team at our corporate office in Highlands Ranch. GENERAL SUMMARY OF DUTIES: Responsible to administer application review, approval, denial, verification of lease term and rentable items, lease generation and collection of signatures for the move-in process. Incumbent will successfully partner with Centralized Sales as well as onsite community management and staff for cross collaboration to ensure future residents have a positive approval and lease signing experience. Position will be located at UDR's corporate office. ESSENTIAL FUNCTIONS:

• Administer full cycle application review, approval/denial, lease generation and collection of the applications within a designated region or area. Verify application qualifications. Ensure accuracy of lease information and collect signatures within required timeline.
• Establish rapport and collaborate with the Centralized Sales as well as the onsite community management staff to create smooth transition during the application approval, lease signing, and hand off process.
• Adhere to UDR legal and audit requirements, federal, state and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days.
• Responsible for completing customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy.
• Verification of Government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease.
• Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new residents file according to company requirements.
• Thoroughly complete and enter application information into the CALS tracker. Maintain meticulous notes in the tracker, OneSite and email.
• Communicate and verify compliance with mandatory renters' insurance as per company policy (if applicable) and Rhino before move in.
• Assist CALS teammates on applications and follow-up.
• Provide superior customer service to internal and external customers to ensure the experience is effortless and seamless.
• Answer prospects, residents, and customer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
• Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Department Manager.
• Work closely with CRM Team to ensure an increase in NPS and customer survey ratings as it pertains to the application and move-in process.
• Partner with internal UDR teams and departments to improve access to data, automations, reporting and technology that drives department support and decision-making.
• Identify strategic opportunities for department growth and innovation.
• Perform other duties as assigned or as necessary. EDUCATION AND EXPERIENCE:
• Bachelor's Degree or equivalent combination of education and experience is required.
• Minimum two years' experience in direct customer service and support required.
• Minimum two years' office administration experience preferred.
• Minimum two years' property management/leasing experience preferred.
• Must have and maintain a valid driver's license unless otherwise noted.

Benefits

Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Pay Range

:

• $21.93/hr. (minimum) - $24.03/hr. (maximum), depends on experience Performance Spiffs:
• Eligible for monthly performance spiffs, based on various metric-related factors, adding to total compensation potential Job Type: Full-time Pay: $21.93 - $24.03 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance Shift:
• 8 hour shift Work Location: In person