Now Hiring - Premier Team Consulting Inc - AT&T Account Trainee in Horizon City, TX

Full description of the position

About Premier Team Consulting: At Premier Team Consulting, we believe that marketing should be about more than just selling products or services. We are driven by a passion for helping businesses connect with their audiences in meaningful ways. As we continue to grow and build impactful marketing campaigns, we're also dedicated to providing exceptional customer service for our clients, such as AT&T, helping them achieve their business goals through effective sales strategies. Position

Overview

: As an AT&T Account Trainee at Premier Team Consulting, you will serve as the primary point of contact for AT&T customers, assisting them with a range of inquiries, issues, and service requests. Your role will be vital in ensuring that customers receive a high level of service and support, helping them navigate AT&T's offerings while promoting a positive and engaging customer experience. You will work in a fast-paced environment with a team that values collaboration, delivering results, and driving sales. AT &T Account Trainee

Key Responsibilities

:

• AT&T Account Trainees will provide exceptional customer service to AT&T customers by addressing their inquiries and concerns directly with professionalism and efficiency.
• Assist customers with billing inquiries, service activation, technical troubleshooting, and account management, ensuring accurate and timely resolutions.
• Educate customers on AT&T's products and services, including new features, promotions, and services that meet their needs, contributing to sales targets.
• Build and maintain strong relationships with customers to gain trust and loyalty, while ensuring a positive customer experience and supporting sales efforts at every interaction.
• Troubleshoot technical issues and provide solutions or escalate to the appropriate technical teams when necessary.
• Collaborate with internal teams and departments to resolve customer issues and improve service delivery.
• Maintain an up-to-date understanding of AT&T's products, services, policies, and promotions to effectively assist customers.
• Document customer interactions and maintain accurate records of inquiries, issues, and resolutions in the company's CRM system.
• Contribute to team goals by meeting or exceeding customer satisfaction metrics and performance targets.

Qualifications

:

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience, ideally in a telecommunications or call center environment with a focus on sales.
• Excellent communication and interpersonal skills, with the ability to communicate clearly and effectively with diverse customer groups.
• Strong problem-solving abilities, with the capability to handle complex inquiries and provide quick, efficient solutions that align with sales goals.
• Ability to work well independently as well as collaboratively in a team environment.
• Familiarity with AT&T products and services is a plus, but not required.
• A positive, customer-first attitude with a passion for delivering results and exceeding customer expectations. Job Type: Full-time Pay: $600.00 - $800.00 per week

Benefits

:

• On-the-job training
• Professional development assistance Shift:
• Day shift Work Location: In person