Now Hiring - Total Quality Consulting Inc - Call Center Representative in Ventura, CA

Full description of the position

Key Responsibilities

:

• Identify the financial needs of each member and recommend products or services to improve their financial life.
• Promptly answer all incoming calls with courtesy and efficiency.
• Assist members with general credit union information, including products, hours, and locations.
• Process new account requests via the Internet and notify applicants of their status.
• Perform account servicing functions like processing transfers, cash advances, and other transactions.
• Educate and assist members with electronic services, such as PCAccess, SmartPay, POP Money, Finance Works, Mobile Banking, and eStatements.
• Refer interested members to the Loan Sales Team for consumer lending and the Mortgage Department for real estate lending.
• Perform other fun and meaningful duties as assigned.

Requirements

:

• High School diploma or GED.
• Six months of experience in a sales, service, and/or call center environment. Physical

Requirements

:

• This role involves talking, hearing, and using your hands for keyboarding.
• Be prepared for lots of phone work and sitting for long periods. We've got a comfy chair waiting for you!

Work Environment

& Schedule:

• Work in a well-lit, climate-controlled office with moderate noise levels.
• Flexible work hours: Approximately 29 to 40 hours per week with some occasional overtime. Job Type: Full-time Pay: $17.53 - $21.91 per hour Expected hours: 40 per week People with a criminal record are encouraged to apply Work Location: In person