Now Hiring - Graytitude Inc. - Customer Solutions Representative (Inside Sales) from Aerospace and Defense in Woburn, MA

Full description of the position

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team from Aerospace and Defense Companies. In this role, you will support our customers, Managing order entry, quote/opportunity coordination, and general project communication. This critical member of the commercial team is the front line to our customers. A candidate must be strongly motivated to provide a "best in class" customer experience.

Duties

• Support customers by entering and managing purchase orders and delivery dates in our ERP system
• Continuously monitor customer portals or any method of communication used by our customers
• Support the commercial team by:
• Facilitating RFQ's internally, track progress with estimating to ensure prompt completion, send completed quotes to customers as needed in collaboration with outside sales.
• Collaborate with the outside sales team to manage the SF.com pipeline, including SF.com opportunity entry as needed to support customers.
• Set pricing within general guidelines or with collaboration from outside sales as needed.
• Validate incoming orders for accuracy (Drawing Rev's, pricing/lead time accuracy, conformance to MOQ, shipping/payment terms, quality requirements, etc.)
• Coordinate a contract review with all relevant internal stakeholders to ensure prompt confirmation to customers
• Notify customers of changes to schedule, and communicate customer change requests to operations and the outside sales org
• Coordinate cross-functionally to track and communicate orders status to all stakeholders as needed
• Function as "account owner" for small to mid-size customers with support from BDE's/Account Managers situationally, including all SF.com management, price setting within guidelines, quote submission to customer, etc.
• Promptly answer or return customer phone calls and emails.
• Collaborate with program management to troubleshoot, research, resolve and escalate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc.
• Research customer complaints and support sales team in resolution.
• Reports to the Customer Solutions Manager.

Qualifications

Basic

• Associates Degree (experience acceptable in place of degree)
• Computer organizational skills
• 2+ years of experience using Microsoft Office
• 2+ years of customer service/inside sales experience
• Experience with contracts/WAWF
• Experience working with Aerospace and Defense Companies in the past
• Experience working in a fast-paced, multitasking office environment Preferred
• Bachelor's degree in business or technical discipline
• 2+ years of experience using a CRM software, such as Salesforce
• Experience using MRP/ERP system such as Oracle (extremely desirable)
• Ability to read blueprints/technical drawings
• Previous quoting experience
• Manufacturing environment experience Join our team as a Customer Service Representative where your contributions will make a difference in our customers' experiences! Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year

Benefits

:

• 401(k)
• Health insurance Shift:
• Day shift Experience:
• Microsoft Office: 2 years (Required)
• Customer service: 2 years (Required)
• Salesforce: 2 years (Preferred)
• Oracle: 2 years (Preferred)
• WAWF: 2 years (Required)
• Aerospace and Defense Companies: 2 years (Required) Ability to Commute:
• Woburn, MA 01801 (Preferred) Ability to Relocate:
• Woburn, MA 01801: Relocate before starting work (Preferred) Work Location: In person