Now Hiring - Towne Toyota - Service Business Development Representative in Ledgewood, NJ

Full description of the position

We are currently looking for a motivated team member in our Service Business Development Center. Successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive dealership organization, join our team at Towne ! We offer a supportive environment, great benefits and an unlimited income earning potential.. WE OFFER:

• A supportive environment & a motivated atmosphere
• Competitive wages
• 401K Retirement Plan
• Health Insurance
• Vision insurance
• Dental insurance
• Paid Vacation
• Paid training ESSENTIAL DUTIES:
• Answer all incoming phone calls and schedule a service appointment.
• Making outbound calls
• Log all Customer comments.
• Field inbound calls; generate service appointments with existing customers.
• Schedule follow-up contact if no appointment is made.
• Reschedule no-show Customer appointments.
• Follow up with Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule a service appointment REQUIREMENTS:
• High School Diploma or equivalent.
• Outgoing personality with expertise at developing relationships (i.e., a "people person")
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Excellent follow up skills
• Previous sales experience, including inside sales, outside sales, retail sales is a plus.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Able to sit and work at a computer keyboard for extended periods of time
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills If you are experienced in giving exceptional customer service, have excellent communication skills, and want to build a career as a customer service representative working with exciting new products, we look forward to talking with you. Job Type: Full-time Experience:
• Customer service: 1 year (Preferred) Ability to Commute:
• Ledgewood, NJ 07852 (Preferred) Ability to Relocate:
• Ledgewood, NJ 07852: Relocate before starting work (Preferred) Work Location: In person