Now Hiring - Abco Safety - Customer Service Representative in Cincinnati, OH

Full description of the position

Job description Ritz Safety is dedicated to providing convenient and cost-effective safety products and solutions to all people and industries, worldwide. With eighteen nationwide locations, we are looking to add a Customer Service Representative to our National Accounts Team in our Cincinnati, OH location. The role of the Customer Service Representative - National Accounts is to support our National Accounts Division. Successful team members will be customer-focused, organized, and able to handle inquiries with professionalism. As a key part of our customer service team, this team member will ensure our clients receive exceptional service, timely support and effective solutions to their needs. Primary

Responsibilities

:

• Input customer's orders, data, and information into CRM technology.
• Serve as a point of contact for national account customers, addressing inquiries via phone, email or chat (No cold Calling).
• Provide product information, order updates and resolve customer issues.
• Collaborate with sales and inventory teams to ensure timely and accurate delivery of products.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist in tracking backorders and provide updates to customers as needed.
• Maintains and refines a database of customers, contacts, and prospective customers.
• Tracks customer sales activities for account retention and development.
• Perform other related duties as required. Required Experience and/or Skills:
• High School Diploma or GED.
• 1-2 years experience in an internal service-based support role, preferably in a B2B or industrial environment.
• Strong interpersonal skills, problem-solving ability, and attention to detail.
• Strong verbal and written communication skills.
• Proficient in the use of computers and software (Excel, Word, Microsoft Office, CRM Software) (Prior P21/Epicor Software experience is a plus). Job Type: Full-time Expected hours: 40 per week

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Shift:
• 8-hour shift Education:
• High school or equivalent (Required) Experience:
• Customer service: 1 year (Preferred) Work Location: In person Job Type: Full-time Pay: From $18.00 per hour Expected hours: 40 per week

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person