Now Hiring - HJSRLLC - Customer Service Sales Specialist in Houston, TX

Full description of the position

HJ Staffing is seeking a Customer Service & Sales Support Specialist to join a fast-growing laboratory product distribution company in Houston, TX! This is an excellent opportunity for a highly organized, detail-oriented professional with a background in Biology, Chemistry, or a related Science discipline who thrives in a fast-paced startup environment.

Key Responsibilities

: Customer Engagement & Support

• Respond to inbound inquiries via phone, email, and online chat from potential and existing customers.
• Assist customers with orders, product inquiries, complaints, and general support.
• Maintain high customer service standards and ensure confidentiality. Sales & Lead Management
• Meet and exceed weekly, monthly, and quarterly lead generation and sales goals.
• Enter and manage leads in HubSpot CRM , ensuring accurate follow-up.
• Make outbound calls to potential customers to nurture leads, provide quotes, and secure orders.
• Collaborate with the sales team to create and review quotes that meet buying requirements and company margin expectations. Order Processing & Vendor Coordination
• Process customer orders and track shipments, ensuring timely delivery.
• Liaise with vendors to confirm stock availability, lead times, and shipping details.
• Provide customers with real-time tracking and order updates. Reporting & Documentation
• Keep detailed records of customer interactions, contacts, and sales activities in HubSpot CRM.
• Conduct cost-benefit and needs analyses to align customer needs with company offerings.
• Prepare and submit weekly sales reports to management. What We're Looking For: Bachelor's degree in Biology, Chemistry, or a related Life Sciences discipline. 2+ years of experience in eCommerce, call center, customer service, or technical support (preferred). Prior research experience in Genomics, Cell Biology, Proteomics, or Analytical Chemistry is a plus. Strong verbal and written communication skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM software (HubSpot preferred). Ability to multi-task, prioritize, and thrive in a fast-paced work environment. Exceptional attention to detail and ability to manage multiple projects simultaneously.