Now Hiring - Hamilton Parker Co. - Receptionist/Sales Coordinator in Cincinnati, OH

Full description of the position

JOB DESCRIPTION Responsible for helping customers over the phone, supporting the sales team (with orders, samples, showroom maintenance), and being a backup for inside sales activities. Must reflect and represent Hamilton Parker's core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). JOB RESPONSIBILITIES ADMINISTRATIVE/SALES SUPPORT

• Answer all incoming calls within three rings. Answer questions, transfer calls to correct extension or take a message when needed.
• Provide excellent customer service to customers in person and on the phone.
• Enter and process orders in P21.
• Type RMA's as needed.
• Convert quotes to orders as needed.
• Check order status for customers.
• Check pricing (all levels) and stock availability.
• Contact customers when orders are complete.
• Assist customers to resolve any issues and/or concerns.
• Answer install and product maintenance related questions.
• Manage P21 portal.
• Maintain excellent relationships with customers.
• Additional duties as assigned by manager. SAMPLE ROOM
• Order, receive in, and put away samples, binders and literature.
• Assist design consultants in maintenance of the showroom - identify missing barcodes, broken tile or boards.
• Labeling, stocking, and organizing samples.
• Assist all sales teams with individual sample room needs. SHOWROOM/SALES
• Work in showroom approximately one Saturday a month 8 am - noon.
• Possible assistance in showroom if short staffed. SKILLS & ABILITIES
• Strong background in Microsoft Word, Excel and Outlook.
• Strong communication skills with attention to detail.
• Patience when working with customers/coworkers.
• Highly organized.
• Able to multitask.
• Ability to work effectively with all levels of personnel and customers.
• Ability to prioritize workload and effectively work with little supervision.
• Ability to learn and utilize the operating system (P21) quickly and efficiently. EDUCATION & TRAINING
• Previous experience in a retail or fast paced environment.
• Strong knowledge of tile installation a plus.
• Customer service background is a plus. WE OFFER
• Medical
• Dental
• Vision
• 401(k) with company match
• Company paid life insurance, Short-term disability & Long-term disability
• Generous paid time off
• Employee discounts
• Volunteer time off We are an equal opportunity employer. Job Type: Full-time

Benefits

:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends Work Location: In person