Now Hiring - Idolize Brows and Beauty - Front Desk Clerk/Sales Coordinator in Charlotte, NC

Full description of the position

We are looking for a hotel front desk clerk/Sales coordinator to handle customer services. Candidates with a proven track record of performance are welcome to apply. Experience in a similar position is an absolute must. You must be familiar with hotel bookings, sales, and related services to provide comprehensive services depending on what a customer may request. As a hotel front desk clerk, it is your primary responsibility to handle telephone, online, and in-person bookings. You will welcome guests when they check-in, arrange for their settling in, inquire about their needs and prove helpful as much as possible to convey the best impression. You must be pleasant, personable, well-groomed, and must possess excellent communication skills. We like candidates to be balanced, courteous, and remaining unflappable in the face of provocation. Hotel Front Desk Clerk

Duties

&

Responsibilities

:

• Manage front desk operations such as handling telephone and online queries
• Manage hotel bookings
• Handle registration, check-in, and check-out
• Inform potential guests about tariffs, services, and amenities and present an attractive picture
• Manage billings, payments, credit card operations
• Respond to guests and provide information and services as may be needed about travel, local sightseeing, transport, flights, and local customs.
• Collaborate with housekeeping staff to ensure rooms are kept scrupulously clean and tidy to the highest possible standards.
• Offer additional services to clients.
• Manage group bookings as well as VIP clients
• Maintain records of guests, bookings, payments
• Tackle problems efficiently and affably. Hotel Front Desk Clerk

Requirements

:

• Pleasant personality, well-groomed, polished, and cultured in speech and actions
• Minimum High School diploma or GED.
• Excellent communication skills
• Multi-lingual capabilities are an additional plus
• Prompt, responsive, helpful attitude
• Patient, understanding, and attentive to guests
• Sharp enough to identify clients who may be problematic or with special needs
• Timely and punctual Job Types: Full-time, Part-time Pay: $9.00 - $17.70 per hour

Benefits

:

• Employee discount
• Paid time off Schedule:
• Monday to Friday
• On call
• Overtime
• Weekends as needed Work Location: In person