Now Hiring - Wisconsin Vision Associates, Inc. - Customer Service Representative in Burlington, WI

Full description of the position

QUALIFICATIONS/ABILITIES:

• High School Diploma or the equivalent in relevant work experience is required.
• Directly related customer service experience is preferred.
• Product and market knowledge as well as data base experience is a plus.
• Exhibit a true team player attitude; personable, professional, with a high level of integrity.
• Give attention to detail that impacts profitability with a focus on quality.
• Effectively manage several tasks at once. Must be flexible and work well under pressure and easily adapt to change.
• Utilize strong written and verbal communications, along with a positive attitude and a strong work ethic.
• Resolve conflict in a professional manner by employing problem solving skills.
• Maintain high levels of personal accountability; and take responsibility for your own actions.
• Display confidence and strive for high levels of accomplishment.
• Listen, analyze, think quickly and logically ensure expedient response to customer inquiries.
• Develop accurate documentation and Phone Skills. RESPONSIBILITIES
• - HOW THIS POSITION SUPPORTS THE VISION
• include the following, but are not limited to:
• Retain current and attract potential customers by answering product and service questions via phone, email, mail, live chats, or social media; suggesting information about products and services.
• Receive and process phone, web or fax orders from customers utilizing the organization's internal CRM/mainframe systems and customer purchase orders.
• Process invoices and cancellations of orders as requested by the customer.
• Provide information on customer back orders as needed.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions regarding warranties or terms of sale.
• Learn product promotions and educate customers as necessary.
• Act as a company gatekeeper.
• Verify order accuracy through a manual/visual checking process.
• Utilize a computer to process orders.
• Engage in various activities within the customer service team as directed by the team leader(s).
• Responsible for contributing to the development and execution of the annual marketing business plan which will include customer service area goals and team metrics.
• Assist in any task requested by either the direct team leader or any person in management.
• Aid in the efforts of maintaining a lean work environment.
• Work as a team with all functional work areas.
• Provide back-up support to other group members in the performance of job duties as required.
• Adhere to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area. INDICATORS OF PERFORMANCE
• Timely and Error Free communications and order entry.
• Harmony within the WVA system.
• Adherence to points of service when taking phone orders.
• Provide friendly, expedient, and accurate service.
• System generated reports indicating average or above performance order numbers.
• Positive perception from co-workers, team leaders, customers, vendors, and/or suppliers. This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative Communication method(s) used:
• Email
• Phone
• Chat Work Remotely
• Temporarily due to COVID-19 Job Type: Full-time Pay: Up to $23.00 per hour Expected hours: 40 per week

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance Shift:
• 8 hour shift Work Location: In person