Now Hiring - EzeeFiber - Representative, Sales and Retention in Houston, TX

Full description of the position

Sales and Retention Representative Ezee Fiber is looking for a dynamic and customer-focused Customer Sales and Retention Representative to join our high-energy team. In this role, you will handle both inbound and outbound sales and retention efforts, assisting new and existing customers with their internet service needs.

Job Description

As a Representative, Sales and Retention agent, you will play a key role in both acquiring new customers and retaining existing ones. You will be responsible for:

Responsibilities

:

• Outbound dialing to prospective customers, introducing them to Ezee Fiber services and converting leads into new sales.
• Handling inbound sales and retention calls, assisting existing customers with service inquiries, upselling additional products, and ensuring a seamless customer experience.
• Engage with customers to build trust and establish long-term relationships.
• Identifying customer needs and offer solutions to ensure satisfaction and loyalty.
• Collaborating with contact center, marketing, and other departments to drive business growth and support the business goals.
• Educate customers on Ezee Fiber's high-speed fiber internet and available service options.
• Meet or exceed sales and retention targets through effective communication and problem-solving.
• Other duties as required. Experience/

Qualifications

• Previous sales or customer service experience (preferably in a contact center or telecommunications environment).
• Strong persuasion and negotiation skills, with the ability to confidently handle objections and close sales.
• Excellent communication skills, both verbal and written, to effectively engage with customers.
• Ability to build rapport quickly and create a positive customer experience.
• Problem-solving skills to address customer concerns and retain existing customers.
• Comfortable with outbound sales calls and working in a goal-driven environment.
• Basic computer proficiency, including CRM systems and call center software.
• Ability to multi-task and stay organized in a fast-paced setting.
• A team-oriented attitude with a willingness to collaborate across departments. Preferred but not required:
• Experience in telecommunications, internet services, or a similar industry.
• Familiarity with sales techniques and customer retention strategies. Pay &

Benefits

• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs Why Join Us At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the
• Sales & Retention Representative,
• you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.