Now Hiring - SEBPO - Senior Account Manager in Marlton, NJ

Full description of the position

We're looking for a senior account manager who has grown complex client portfolios, not just managed them. At SEBPO, you'll take ownership of key accounts, lead upsell and expansion efforts, and build executive-level relationships that drive long-term value.

• Experience in BPO, managed services, or outsourcing
• Proven ability to grow revenue and expand service adoption
• Comfortable engaging with VP/C-level stakeholders
• Serve as the primary executive-level point of contact for strategic accounts.
• Build strong relationships with decision-makers and key stakeholders across client organizations, including C-level executives.
• Develop and maintain tailored account plans focused on long-term partnership growth.
• Conduct regular in-person client meetings to reinforce value, assess needs, and cultivate new opportunities.
• Operational & Strategic Oversight
• Align client expectations with SEBPO's operational capabilities and ensure consistent delivery excellence.
• Act as an escalation point for complex challenges, coordinating internally to ensure resolution and risk mitigation.
• Monitor client performance metrics and proactively address any delivery gaps or process inefficiencies.
• Provide strategic insights to internal stakeholders to support forecasting and resourcing.
• Client Retention & Performance Management If you're a strategic thinker who knows how to drive growth and build account stickiness -- let's talk. Job Type: Full-time Pay: $100,000.00 - $120,000.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance Schedule:
• 8 hour shift
• Monday to Friday Supplemental Pay:
• Commission pay Education:
• Bachelor's (Required) Experience:
• Account management: 5 years (Required)
• BPO: 1 year (Required) Ability to Commute:
• Marlton, NJ 08053 (Required) Willingness to travel:
• 25% (Required) Work Location: In person