Now Hiring - Firecode Safety Equipment, Inc. - Customer Service Representative in Sacramento, CA

Full description of the position

Job Title: Customer Service Representative About us: Firecode Safety Equipment is a family-owned and independent local business that has been proudly serving the Sacramento region since 1982. We are one of Northern California's largest fire and safety equipment firms, and we have a relaxed yet productive work environment.

• This position is performed from the office in Sacramento - in person. The hourly pay range for this position is $18.00 to $25.00, depending on education and previous experience. Please read the qualifications before applying for this position. Position

Overview

: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have exceptional communication skills, be detail-oriented, and have the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via phone, email, and in person.

Qualifications

:

• Associate's degree or higher in business, related field, or equivalent experience.
• Minimum two years office-related customer service experience.
• Previous call center experience preferred.
• Problem-solving skills in an up-tempo environment.
• Professional attitude and communication skills.
• Work experience in an intense production or sales environment.
• Comfortable handling large incoming/outgoing call volume.
• Due to current client contracts, all candidates must pass drug screening and clear criminal background checks.

Responsibilities

:

• Be the primary point of contact and build long-term relationships.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Develop a trusted advisory relationship with key accounts.
• Conduct daily scheduling calls.
• Liaise between the customer and our team of technicians.
• Update job knowledge by participating in educational opportunities; asking questions and solidifying your understanding of our industry.
• Enhance the department and organization's reputation by accepting ownership for accomplishing new and different requests.
• Responsible for spending some time on sales to integrate new clients and developing existing client relationships.
• Ensure that your customers' invoices are communicated and received in the most effective way.
• Monitor, analyze, and make decisions on customers' usage of our services.

Benefits

: Firecode Safety Equipment, Inc. offers competitive compensation and an outstanding benefits package, including medical, dental, vision, life insurance, and IRA retirement plan. To Apply: If you meet the qualifications, are passionate about delivering exceptional customer service and are looking for an exciting opportunity to join a growing company, please submit your resume, (cover letter preferred). We are an Equal Opportunity/Affirmative Action/Drug Testing employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class. Job Type: Full-time Pay: $18.00 - $25.00 per hour Expected hours: 40 per week

Benefits

:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance Shift:
• 8 hour shift
• Day shift Application Question(s):
• What is your longest tenure (in years) with a single employer? Experience:
• Customer Service on the phone: 2 years (Preferred) Ability to Relocate:
• Sacramento, CA: Relocate before starting work (Required) Work Location: In person