Now Hiring - American Farm Bureau Federation - Customer Service Representative in Jefferson City, MO

Full description of the position

Qualifications

: EDUCATION and EXPERIENCE: High school diploma or general education degree (GED) plus one year of general office experience. Experience in customer service preferred. LANGUAGE SKILLS: Ability to read and comprehend instructions, correspondence and memos.

• Ability to compose and type simple correspondence.
• Ability to effectively communicate and present information in one-on-one and small group situations to customers, clients, members and other employees of the organization in both written and oral formats. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving concrete variables in standardized situations. JOB QUALIFICATIONS: Ability to type a minimum of 40 wpm.
• Working knowledge of Microsoft Office products or other similar software.
• Proficient in the operation of Farm Bureau's policy administration and billing software or ability to become proficient in the use of such software no later than 90 days after employment.
• Ability to communicate effectively with people in person and on the telephone.
• Outstanding customer service skills and ability to maintain good relationships with the public and with coworkers.
• Ability to exercise initiative and to work with limited supervision.
• Ability to set priorities and to process a heavy volume of work.
• Occasional evening meetings, travel to regional meetings, and overnight travel required. Salary Info: $16.25 Summary: Provides office support for Farm Bureau office. ESSENTIAL DUTIES: Maintains and works office hours as established by the supervisor.
• Greets and welcomes customers, determines nature of business, assists customers and provides information about Missouri Farm Bureau and its services or refers customers to appropriate individuals.
• Promptly answers telephone in a professional and friendly manner. Provides information and/or service to callers, takes detailed messages or transfers calls to appropriate individuals.
• Processes incoming and outgoing mail.
• Schedules appointments for the agent(s) as needed.
• Compiles and maintains client folders, lists, and other records.
• Mails newsletters, promotional materials, and other information.
• Receives, receipts, and processes monies daily according to established procedures.
• Maintains and balances thorough records of all receipts and disbursements.
• Obtains and inputs information for insurance quotes as authorized by supervisor.
• Contacts potential customers and inquires about type and expiration dates for current insurance coverage as requested by supervisor.
• Types/processes new member welcome letters and other correspondence, certificates of insurance, new business applications, binders of coverage, claims reports, transmittals, memos, forms, and other general correspondence.
• Processes insurance policy endorsements and obtains and maintains appropriate documentation and signatures as dictated by company rules and insurance regulations.
• Provides general assistance to the Regional Sales Manager and Regional Coordinator as requested.
• Assists county board with preparations for board meetings, attends board meetings and takes, transcribes, and maintains county board meeting minutes as requested.
• Maintains accurate and up-to-date county board and insurance files and documents such as the charter, incorporation papers, by-laws, letter of exemption, service agreement, customer data, policy data, etc.
• Maintains a good knowledge of and promotes Farm Bureau's programs, services, and member benefits.
• Assists county board and volunteers with planning and implementing county annual meeting, projects and activities and in promoting and organizing activities and functions as requested.
• Attends required meetings and training sessions.
• Assists in membership drives and activities as requested.
• Assists in maintaining a clean and orderly office.
• Provides excellent customer service to all external and internal customers and maintains a good working relationship with field and Home Office personnel. Job Type: Full-time Pay: $16.25 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Shift:
• 8 hour shift Experience:
• Customer service: 1 year (Required)
• Office: 1 year (Required) Ability to Commute:
• Jefferson City, MO 65109 (Required) Ability to Relocate:
• Jefferson City, MO 65109: Relocate before starting work (Required) Work Location: In person