Now Hiring - Deere & Company - Customer Support Representative II in Alice, TX

Full description of the position

Major

Responsibilities

May Include:

• Act as a go to for information and training of new hire CSR's
• Serve as the primary point of contact for customers, addressing inquiries and concerns promptly and professionally.
• Educate customers about features and benefits of products to improve product related sales and customer satisfaction.
• Generate expiring warranty inspections with outbound calling and solicitation.
• Utilizing the Expert Alert system, generate service calls by calling customers with error codes and warnings on their John Deere equipment.
• Cultivate strong relationships with customers, understanding their unique needs and preferences.
• Route customer complaints to designated Region Operations Managers for investigation and resolution.
• Collaborate with internal teams to ensure smooth execution of service and parts request.
• Manage documentation for Mass Channel follow up contacts.
• Meet / exceed monthly goals while increasing customer satisfaction
• Answering phone calls/chats/customer support emails, branch questions or requests/taking on responses for our Region Operations Teams.
• Collaborate with CSC Manager to review analytics, to track performance metrics and drive improvement.
• Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training as assigned.
• Maintain clean, professional, and safe work environment; creating an environment that welcomes others.
• Adhere to Tellus Equipment culture related to respect for the individual, service to our customers and striving for excellence.
• Perform other duties as assigned. Salary range: $14.00 - $18.00 per hour.