Now Hiring - BK Resources, Inc - CUSTOMER SERVICE DATA ASSOCIATE in Altamont, IL

Full description of the position

JOB DETAILS Job Title: CUSTOMER SERVICE DATA ASSOCIATE Company: BK Resources SUMMARY OF FUNCTIONS: Responsible for processing orders. ORGANIZATIONAL RELATIONSHIPS: Reports to Customer Service Data Lead. Works closely with Customer Care, Sales, Accounting, Traffic and Production. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To process orders via manually, EDI, or through Website.
• Edit all orders: o Ensuring that all order information is correct and entered accurately. o Verifying inventory and noting on the order when items are not in stock.
• To clarify any order that is not clear or accurate by contacting the dealer or salesperson.
• Acknowledge orders to customers. o Making sure that any price discrepancies are noted on the acknowledgment email. o All back orders with current ETA's are noted on the acknowledgment email. o Verify model numbers and address order questions with customers as needed.
• To complete and release orders once customer has approved the order to the warehouse in a timely manner.
• To release back orders when the Customer Care Associate sends notification that a back order is ready to be released. Computer Systems/Software Used:
• Dynamics NAV
• Excel
• Word
• Outlook
• Internet
• Office 365
• Mitel Phone System
• Teams
• OneNote Job Type: Full-time Pay: $16.00 - $20.00 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance Shift:
• 8 hour shift Experience:
• Microsoft Excel: 1 year (Preferred) Work Location: In person