Now Hiring - Northwest Christian Schools, Inc - Retail/Sales Floor Supervisor in Spokane, WA

Full description of the position

Overview

: The Retail/Sales Floor Supervisor is responsible for ensuring exceptional customer service and a positive shopping experience for our customers. This position oversees front-of-house activities including greeting and registers, supervising front-of-house associates, and driving sales with appealing displays and signage. General

• Accountable for the daily operation of the sales floor, enforcement of cash controls and accuracy of cash register receipts.
• Ensure that proper attention is given to sales floor appearance to keep it clean and organized.
• Work with the production team to rotate merchandise (seasonal and old) and update prices according to markdown schedule and regularly communicate with Production Supervisor regarding overstock or available shelf space.
• Coordinate the cleaning and stocking of shelves and clothing racks as necessary and ensure merchandise is returned to the sales floor in a timely manner.
• Support store sales performance through appropriate and engaging displays and signage that promote sales and seasonal items.
• Confirm that register and sales floor supplies are stocked and communicate any purchasing needs to the General Manager.
• Handle security and loss issues as they occur.
• Perform opening and closing procedures for the store when scheduled on open and close shifts.
• Ability to step in for other supervisors when they are off duty.
• Other duties as assigned. Team Management
• Attend department, organization and other meetings or training as required.
• Support General Manager in interviews for department employees.
• Supervise, train, coach, and evaluate front of house employees, including greeters, cashiers and sales floor associates.
• Discuss all employee issues with General Manager. Develop and implement corrective action plans when needed.
• Complete annual reviews for front-of-house employees. Volunteer Management:
• Manage the full lifecycle of all volunteers including intake, training, coaching, and offboarding.
• Field any questions or inquiries from the community about volunteer positions.
• Report any concerns to the General Manager. Safety and Compliance:
• Ensure the retail floor and entrance areas are kept neat, clean and free of safety hazards and report maintenance issues to the General Manager.
• Ensure safety procedures are understood and followed by all employees.
• Investigate and document any workplace incidents or accidents and assist in developing corrective actions to prevent recurrence. Customer Service:
• Ensure outstanding customer service in all customer interactions and assist with questions or requests they may have.
• Address customer complaints and work to resolve them in a courteous manner following policy.
• Report customer complaints, issues, or general observations to General Manager, including the resolution.

Qualifications

: Experience:

• Supervisory experience in a retail or donation environment. (Required)
• Knowledge of cashiering procedures and cash controls. (Preferred) Skills:
• Ability to delegate and organize.
• Excellent communication skills.
• Ability to make decisions and problem solve when issues arise.
• Must be able to multi-task. Physical Expectations:
• Must be able to lift 50 pounds.
• Must be able to stand/walk for entire shift.
• Must be able to climb a ladder and stack boxes on shelves.

Benefits

and Work Schedule:

Compensation

Range: $18.00-$20.00 per hour DOE Average weekly hours: 40 hours/week, schedule will include weekends

Benefits

: Eligible for benefits including medical, dental, and vision. Eligible for tuition discount Time Off: Paid time off including personal, vacation and holidays Job Type: Full-time Pay: $18.00 - $20.00 per hour

Benefits

:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance Shift:
• 8 hour shift Work Location: In person