Now Hiring - Allied Fire protection, Inc. - Regional Sales Manager in Pearland, TX

Full description of the position

Regional Sales Manager

• Job

Responsibilities

include but are not limited to:

• Oversee account management by assigning new accounts and reassigning existing accounts to Sales Team for appropriate fit of customer expectations and needs
• Assist Sales Team in pursuing new customer relationships and developing existing customer relationships
• Work effectively with Executive and Operations Teams to ensure project type and scope the Sales Teams are pursuing are within the capabilities of successful completion.
• Ensure quality of project scope, estimate, and project expectations provided by Sales Team to Administration and Operation Teams are accurate and complete for successful execution.
• Review Profitability Reports and Job Cost Center Reports with Sales Team and Operation Teams to determine areas of success and opportunities for improvement
• Assist with escalated concerns from both external and internal customers relating to the Sales Team and their responsibilities
• Provide consistent feedback and evaluation of performance to Sales Team
• Evaluate and assist in maintaining personnel needs of Sales Department
• Implement directives from Executive Team impacting Sales Team's performance and expectations
• Perform other duties as assigned by Executive Team or CEO
• Oversee, assist, and provide proper training and tools for Sales Team to successfully perform the following responsibilities:
• Transfer deficiencies noted in inspection reports to deficiency logs and prepare proposals
• Create deficiency proposals as outlined in standard operating procedures
• Communicate deficiency proposals directly with customer via phone, fax, and/or email
• A continued commitment in pursuit of new customers by scheduling sales calls, following up on leads and utilizing outlined market strategies
• Meet or exceed sales budget goals set by service operations manager and Exec Team
• Promote a positive ongoing relationship with customers and end users
• Estimate hard bid contracts and provide a proposal to the customer by the bid date
• Conduct job site surveys to ensure the accuracy of the estimate
• Prepare assigned reports needed for invoicing (Customer set up sheet)
• Maintain inspection and service sales log for all deficiencies and service bids and proposals
• Demonstrate effective communication skills when interacting with all internal and external customers Expectations:
• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First -
• Start each meeting with a Safety Topic - internal and external
• Promote Safe Driving of Company Vehicle or Personal Vehicle (with car allowance) - Self and Team
• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Conduct Bi-weekly Meetings with Team in conjunction with Operations, Admin and Design
• Update status on all jobs - materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Determine needs for Sales Team involvement with Change Orders, Coordination, Invoicing, Collections on open jobs
• Review potential jobs to be awarded and field capabilities to perform work
• Timely Review and Sign Off on Reports
• Credit Card Expense Reports
• Timesheets (PM and Admin)
• Liens and Notices
• Track and Ensure Profitability of Department
• Promote and Track Department Growth -department and individual goals to be discussed annually
• Support and Ensure Team Adherence to All Company SOPs - Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
• Overhead Review - semi-annual meetings with leadership
• Maintain Quality Control in all aspects of the department
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Reduce Turnover and Increase Retention within department
• Training
• Input and Development of Training

Requirements

• Commitment to Training at all levels for all team members
• Be an Expert on Every Aspect of Your Business/Department
• Sales
• Customer Retention
• Customer Service - Internal and External
• Reports - Sales, Active/Inactive, WIP, Bid Logs, Bid Lists, Profitability, Liens and Notices, Unapproved Change Orders, etc.
• Operations and Cost Awareness- Labor/Productivity, Materials Purchasing
• Administration
• Teamwork - maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
• Maintain a Global Customer View for opportunities to expand leads and relationships across product lines and customer portfolio
• Maintain an Account Ownership mindset to ensure Customer Satisfaction and Customer Retention
• Partner with Marketing and Business Development Team
• Know the Allied "Why" - maintain a consistent message Knowledge:
• Minimum education of High School Diploma or Equivalent
• Bachelor's degree in Business Management or Equivalent preferred
• Must possess strong skills in Microsoft Word, Excel Software and have capabilities to adapt and become knowledgeable with new platforms and software as necessary Work Experience:
• 5+ years of experience in Business Management
• 5 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales management
• 5+ years of experience in fire sprinkler or fire alarm sales and/or service, preferred
• Experience with fire alarm and suppression systems, preferred
• Previous experience with customer service and supervision in an office setting
• Sprinkler or Fire Alarm Sales experience a plus
• Skills and Competencies:
• Strong Leadership skills and solution-oriented
• Excellent verbal skills and written communication, training, and time management skills
• Communicative, interactive, detail-oriented, and organized
• Sense of ownership, integrity, teamwork, customer-focused, humility and safety required
• Must be able to work independently and with others
• Ability to perform work in an efficient and organized manner and maintain thorough record keeping skills
• Ability to professionally communicate with customers and provide excellent customer service - Internal and External