Now Hiring - Marcus Hotels & Resorts - Account Manager, Non-Profit Markets in Milwaukee, WI

Full description of the position

Description Are you a natural relationship builder with a passion for hospitality and a proven ability to drive results? If you thrive on connecting with mission- driven organizations, exceeding sales goals, and creating unforgettable experiences, we want to hear from you. We're looking for a dynamic, community- focused Account Manager to lead our efforts in the non-profit market. In this impactful role, you'll be responsible for generating new business, nurturing key partnerships, and driving group and banquet revenue across three premier hotels-all while representing our brand as a trusted and engaged community partner. Marcus Hotels & Resorts, the leading hotel ownership and management company in Milwaukee, is seeking an Account Manager- Non-Profit Markets to drive business for three of the city's most iconic properties: the Hilton Milwaukee - A premier convention headquarters hotel; the Pfister Hotel - A recently renovated, historic luxury hotel; and Saint Kate - The Arts Hotel - A vibrant, creative hub for the arts and events. With a total of 1,255 guest rooms and over 60,000 square feet of meeting and event space, this role offers the opportunity to secure high-value business, cultivate lasting client relationships, and contribute to the continued success of these landmark hotels. What you will be doing:

• Build and maintain strong relationships with nonprofit organizations, serving as a trusted and engaged community partner.
• Identify and secure new group business opportunities through proactive outreach, networking, and local visibility.
• Represent our hotels at nonprofit events, tradeshows, and meetings, showcasing our unique event capabilities-from board meetings to major fundraising galas.
• Craft tailored proposals including BEOs and client menus while conducting impactful site experiences that align with each organization's mission and goals.
• Collaborate with internal teams to ensure seamless execution of events, from planning through post-event follow-up and billing.
• Meet and exceed business development goals within the nonprofit market segment.
• Maintain accurate records, forecasts, and documentation using Delphi and other sales tools.
• Champion a culture of creativity, service, and community impact within both the hotel and local nonprofit sector.
• Other duties as assigned. What You Will Bring:
• 3-5 years of hotel sales or hospitality experience, with proficiency in Delphi and Microsoft Office and business acumen in revenue areas.
• Community-driven with a passion for relationship-building and making a positive impact.
• Proven ability to connect and collaborate with nonprofit leaders, including Executive and Development Directors.
• Confident networker and polished communicator with strong written and verbal skills.
• Skilled in sales strategy, negotiation, project management, and closing deals to drive group business success.
• Detail-oriented with the ability to manage leads, contracts, follow-ups, and accurate record-keeping.
• Goal-focused and data-driven, with a track record of meeting sales targets and maintaining conversion rates.
• Willing to travel up to 25% to maintain visibility, foster partnerships, and grow market presence. What's In It for You?
• Opportunity for quarterly and annual bonuses if sales goals are achieved
• Work with Milwaukee's top hotels and be part of a passionate, high-energy team
• Exclusive discounts at Marcus Hotels & Resorts properties, including hotel stays, dining, golf, ski, spa, and at Hilton Branded Hotels, Historic Hotels of America, and Marcus Theatres
• Grow your own network and have a direct impact on our community
• A free, well balanced meal every shift
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us

: A division of The Marcus Corporation, Marcus Hotels & Resorts has built a rich 60-year legacy of excellence in hospitality and service. We are "People Pleasing People," dedicated to creating extraordinary experiences for both our guests and associates. With a portfolio of 15 distinctive hotels and resorts across the U.S., we are expanding-and looking for top talent to help drive our success. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Marcus Hotels & Resorts is an equal opportunity employer.