Now Hiring - ADS Precision Machining, Inc. - Sales Associate in Tucson, AZ

Full description of the position

Position: Holley Off Road Technical Sales Associate Position Type: Full Time/ On-Site Location: Tucson, AZ Reports To: Business Unit Director

Pay Range

: Wage Range:

Job Description

: Retail Aftermarket Parts Sales Associate Holley Offroad is looking to fill an open sales position in their Tucson , Arizona location. We specialize in suspension, brakes ,performance , and thousands of other aftermarket accessories for Jeeps, trucks, and SUVs.

Duties

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Responsibilities

:

• Assisting customers with selecting the proper parts needed to transform their vehicle with the customization they envision.
• Advising customers of additional work needed if issues are found during the installation process.
• Hitting monthly sales targets at both an individual and store level.
• Scheduling installations of parts sold.
• Receiving/unloading/shelving/organizing of product in stockroom.
• Working overtime if needed and as directed by management.
• Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
• Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone or email
• Identify, research, and resolve customer issues using the website, tech manuals, departmental training, and other supporting materials.
• Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using email and SharePoint files to alert team of new issues
• Maintain thorough understanding of all products as well as automotive technology in general
• Complete call logs, RMA's and reports using RingCentral, HubSpot and Sage
• Work with other teams within the company to ensure our customers experience unmatched service levels
• Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
• Performs vehicle testing and installs as required
• Learn customer uses of various products and assist with verifying that their applications work as expected
• Trade show and race event attendance

Qualifications

/Required Experience:

• Bi-lingual (English/Spanish) is a plus!
• Must have a high school diploma or GED and be 18 years or older
• Excellent written and verbal communication skills
• Ability to maintain concentration while on the phone for 6-8 hrs per day
• Strong customer service skills
• One year of customer service/technical support experience preferred
• General working knowledge of off road vehicle products and automotive technology preferred
• Hands-on experience with supported vehicles and/or performance products preferred. Prior experience within the automotive industry a plus
• Demonstrate high level of dependability
• Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications
• Ability to work in a team-oriented environment and learn new ideas/methods quickly
• Should be familiar with basic vehicle functions. Automotive/truck enthusiast a plus
• Ability to handle multiple tasks and priorities using effective organizational and time-management skills Job Type: Full-time Pay: From $24.00 per hour Expected hours: 40 per week

Benefits

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• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance Shift:
• 8 hour shift
• Day shift Work Location: In person