Now Hiring - Antonini & Cohen Immigration Law Group, LLC - Client Experience Coordinator - Sales - Intake Department in Atlanta, GA

Full description of the position

Client Experience Coordinator - Sales/Intake Department in Atlanta, GA, USSeeking a dynamic professional adept at sealing high-value deals. Role involves shepherding potential clients through immigration consultations. Tasked with securing immediate commitment during meetings. Ensuring optimal client experience through consistent follow-ups and resources.

Compensation

: $36,000 - $60,000 base dependent on experience + sales bonus commissions

Responsibilities

:

• Place pre-consultation calls and texts to the potential clients scheduled by the Intake/Client Services department, and provide concierge services such as directions to the office, last-minute document assistance, and payment reminders.
• Greet clients who arrive at the office for in-person consultations and warmly bridge and connect them to attorneys after obtaining preliminary information and setup.
• Remain or rejoin after completion of the legal strategy conversation to advocate for the Firm/originating attorney and make the sales pitch to close the deal in the moment.
• Quote pre-determined legal fees with confidence and obtain client signature on fee agreements/contracts in the moment, where possible, coordinate with the client intake team for payments.
• Attend virtual consultations via phone, Teams, Zoom to play a similar role; offer to take payment/provide contract electronically while on the call.
• Track, maintain, and report on sales data in the CRM section of the legal case management system; evaluate if further tracking is necessary.
• Create scripts to be used by the entire Intake team (Client Services/Client Intake department) and Attorneys to overcome objections and sell the Firm's value and consultation process. Provide sales coaching to these personnel.
• Help clients describe their situation and understand the cost to them if they do not solve their problem/value from solving it that they are willing to pay for.
• Learn to discuss immigration processes at a high level and how cases move through the system.
• Provide feedback to the COO regarding quality and volume of leads, status after the scheduling process, offering suggestions for improvement based on "front lines" experience.
• Follow up sales calls with potential clients who did not hire the firm during their initial sales conversation/consultation.
• Welcome new clients to the firm and facilitate their introduction to the legal production team for a positive experience and first impression.
• Provide ongoing Client Experience services, including periodic check-in calls with all clients, referrals to vetted providers in the community, and resources.
• Periodically attend community outreach, conference/tradeshow events, and speaking engagements with attorneys as a professional representative of the Firm.

Qualifications

:

• MUST be bilingual, with fluency in both English and Spanish.
• High-value consultative sales experience demonstrating poise, polish, and professionalism (this does not have to be in the legal industry, can be any area of business/retail/banking/products with a high-dollar sale).
• Since telephone correspondence is a core and significant responsibility of this position, and since it will consume a significant amount of your time each day, excellent phone etiquette, skill, and mastery of compelling phone calls, and corresponding confidence are necessary.
• Ability to genuinely connect with clients and potential clients to put them at ease during a difficult time in their lives.
• Know how to close a sale/obtain commitment by creating urgency and promoting the value.
• Treat a call or meeting at 4:30 on a Friday with the same care and compassion as one on Monday morning.
• Ability to operate in a quick turnaround time environment with evolving priorities. Demonstrate to our potential clients that they are the most important thing we have going on daily.
• Experience tracking leads in a CRM or being able to report on sales activity.
• We can teach you to sell legal services, but we can't teach you how to care about and authentically reach someone going through a difficult time. We are looking for a team player with strong sales skills to help us expand our business. The person we hire must bring a high level of energy, positivity, and a can-do attitude to work every day.
• "Real-life" experience with immigration could be a plus, but is not required.
• This is an in-office position daily in our office in Northeast Atlanta, with core hours Monday-Friday from 9:00 am-5:00 pm.
• This position is a salaried exempt position with potential for significant bonus/sales commissions for a high performer. About Company We are looking for proactive people, quick learners, and team players who have a passion for helping others. We are interested in like-minded individuals who strive to work well in a team environment. The client-centered approach attracts and retains those who truly want to make a difference. Many of our team have been with the Firm for several years, and they stay because our culture and values are unparalleled. Our people are our greatest strength.