Now Hiring - Epicore Biosystems, Inc. - Product Applications Engineer in Cambridge, MA

Full description of the position

ABOUT EPICORE Epicore reimagines metabolic health through innovative biowearables. Our products analyze sweat to provide users with behavior-changing and life- improving recommendations. At Epicore, we believe understanding your health is a fundamental right, and taking control of it is transformational. Founded in 2017 as a spinout from Northwestern University's Querrey Simpson Institute for Bioelectronics, Epicore designs, manufactures, and delivers cutting-edge hydration monitoring safety services for industrial workers, personalized fitness and nutrition solutions for athletes, and tools for scientific discovery to researchers. Headquartered in Cambridge, MA, we're seeking passionate full-time team members excited to transform personalized care in a fast-paced, team-oriented, and collaborative environment. RESPONSIBILITIES

• Work directly with customers to successfully deploy products and services on-site and remotely.
• Educate customers on the merits and proper usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms.
• Manage physical and software resources to support sales demonstrations, trials, and long-term deployments.
• Coordinate with engineering and manufacturing teams to ensure customers receive unrivalled products and services that meet their needs.
• Document feedback from customers and first-hand experience and produce feature mockups and request tickets to be reviewed with the engineering team to continually refine products and services.
• Work closely with business development and sales to manage customer engagement providing "white glove" service from initial pilot continuing throughout post-commercial product partnerships.
• Present written and oral reports to both internal and external groups.
• Provide technical support on incoming issues via email, phone, and in person.
• Create reports and presentations to help customers see the value in the product and their data.
• Assist in hardware manufacturing for test and production builds, following required levels of documentation and traceability.
• Design, develop, and execute benchtop and on-body test procedures and protocols for continuous product improvement.
• Lead and manage internal and external clinical protocol design, execution, data management, and reporting for continuous product improvement.
• Comply with internal and industry quality requirements. QUALIFICATIONS:
• BS or MS degree in an Engineering discipline.
• Excellent communication and interpersonal skills.
• Problem-solving ability and a customer-focused mindset.
• Proficient in data analysis (excel based or programmatic code-based analysis) and presentation.
• 2 to 4 year's work experience with hardware and software based systems (wearable systems preferred) in product development, clinical, and commercial environments.
• Ability to work flexibly and adjust to customer schedules and timelines.
• Experience in field support and/or client services is a plus.
• Action-oriented.
• Ability to read, analyze, and interpret common scientific and technical journals.
• Ability to clearly and effectively communicate technical information.
• Travel (up to 20%) to train at customer sites and support Epicore conference presence.
• Due to the global nature of our customer base, meetings and interactions with customers may occur outside normal working hours on occasion. Job Type: Full-time Pay: $90,000.00 - $120,000.00 per year

Benefits

:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Compensation

Package:

• Bonus opportunities
• Stock options Schedule:
• Monday to Friday
• On call
• Weekends as needed Application Question(s):
• Are you willing to travel 20-25% of the time to work with customers to deploy and to get their feedback?
• Are you prepared to take calls off hours to suit Pacific and Near East time zones? Ability to Commute:
• Cambridge, MA 02139 (Required) Ability to Relocate:
• Cambridge, MA 02139: Relocate before starting work (Required) Work Location: In person