Now Hiring - Randy's Electric - Inside Sales Representative in Maple Grove, MN

Full description of the position

ABOUT US At Randy's Electric & Plumbing, we're not just here to fix problems -- we're here to deliver 5-Star service that leaves homeowners smiling. With decades of trust in the Twin Cities and a team built on integrity, hard work, and excellence, we take pride in being a blessing in every home we enter. The Inside Sales CSR is responsible for converting online leads, reactivating past customers, and proactively outbound-calling homeowners to generate booked jobs for both the electrical and plumbing divisions. This role plays a major part in revenue generation and brand experience by making warm, confident contact with customers at the moments that matter. KEY OUTCOMES / KPI EXPECTATIONS Success in this role means measurable results:

• Consistent lead response times under 5 minutes for online leads
• Set daily/weekly outbound attempts + booked job quotas
• Conversion targets from inquiry to scheduled appointment
• Accurate notes + proper dispositioning of every lead
• Maintains customer satisfaction ratings in line with 5-Star standards PRIMARY RESPONSIBILITIESOnline Lead Handling
• Monitor website form submissions, chats, lead platforms, and social message inquiries
• Respond to new leads rapidly, using proven call scripts + objection-handling techniques
• Qualify homeowners, uncover service needs, and schedule appointments
• Follow proper pricing/Service Call positioning (not quoting jobs) Outbound Calling + Campaigns
• Call past customers, unscheduled estimates, and membership lists
• Reactivate aging leads + present current offers and seasonal promotions
• Track progress + contribute ideas to strengthen outbound performance Lead/Data Management
• Document conversations thoroughly and accurately in ServiceTitan/CRM
• Track and tag lead sources, outcomes, next steps
• Share recurring objections + customer feedback with leadership Service + Brand Experience
• Model Randy's core values: Be a Builder, Get the Job Done Right, Own the Experience, Be Intentional, Work Hard/Play Hard
• Assist in the overflow group for inbound calls as part of the team
• Communicate clearly and confidently; avoid technical speculation
• Maintain positive and professional tone under pressure
• Support team culture + actively participate in process improvement TOTAL COMPENSATION
• 401(k) with company match.
• Paid Time Off + Holiday Pay.
• Medical & Dental insurance.
• Short and Long-Term Disability coverage. REQUIREMENTS
• Phone-based customer service or inside sales experience (1+ year)
• Proven converting inbound/outbound leads in a metrics-driven environment
• Comfortable navigating multiple software platforms during live calls
• Reliable, punctual, and committed to quality workmanship
• Must pass a background check and drug test
• Positive attitude, strong work ethic, and alignment with Randy's core values ADDITIONAL INFO FOR ONLINE LISTINGS
• This is an hourly position depending on qualifications with eligibility for bonuses.
• Hours: Monday through Friday, 40 hours per week
• Employment Type: Full-Time, Hourly

Compensation

: Hourly pay based on experience

Benefits

: Full benefits package (medical, dental, vision, 401k, PTO, paid holidays, etc.)

• Supportive team culture with leadership that cares Job Type: Full-time Pay: $23.00 - $26.00 per hour Expected hours: 40 per week

Benefits

:

• Health insurance
• Paid time off Work Location: In person