Now Hiring - MassachMassachusetts Association of Insurance Agents (MAIA) - RMV Support & Member Assistance Specialist in Milford, MA

Full description of the position

Job

Overview

MAIA is seeking a knowledgeable and service-oriented insurance professional with strong expertise in Massachusetts Registry of Motor Vehicles (RMV) procedures, Massachusetts Auto insurance coverage, and carrier filings. This role plays a key part in supporting our members, serving as MAIA's primary liaison with the RMV, and ensuring agencies stay informed, compliant, and equipped with accurate guidance. The ideal candidate is an excellent communicator, detail-oriented, and passionate about helping independent agents navigate RMV and personal lines insurance topics. Salary Range: $80,000.00 - $100,000.00 per year

Benefits

Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Retirement Plan

Requirements

• Extensive knowledge of Massachusetts RMV procedures and requirements.
• Strong technical understanding of Personal Lines insurance coverage.
• Familiarity with insurance-related entities such as Registry of Motor Vehicle(RMV), Insurance Policy Management (IPM), Merit Rating Bureau (MRB), Auto Insurer Bureau (AIB), Division of Insurance (DOI), Commonwealth Automobile Reinsurers (CAR/MAIP)
• Ability to research, interpret, and clearly explain insurance laws and regulations.
• Detail-oriented with strong organizational and communication skills.
• Proficiency with Microsoft Word, Publisher, Outlook, PowerPoint, and Adobe InDesign.
• Excellent customer service and phone communication skills.

Responsibilities

• Provide timely and accurate responses to member questions regarding RMV procedures, rules, forms, and personal lines coverages.
• Serve as MAIA's liaison to the RMV, including attending biweekly/monthly meetings to discuss training, updates, issues, and industry impacts.
• Review RMV training updates, evaluate potential industry effects, and recommend improvements or clarifications.
• Advocate on behalf of members with Auto Dealers (dealer complaint process), the Division of Insurance, AIB, RMV, company partners, and the Department of Revenue.
• Track, review, and update carrier filings; coordinate with insurance companies and/or the Division of Insurance to resolve filing-related concerns; and maintain relevant website pages.
• Develop, update, and teach RMV-related training classes.
• Contribute RMV-related news and updates for MAIA publications.
• Maintain and update the Registry Procedures Manual using InDesign and Nxtbook.

About Us

The Massachusetts Association of Insurance Agents (MAIA) is a non-profit trade association serving nearly 1,000 Massachusetts independent insurance agencies and their estimated 9,000+ employees. MAIA offers advocacy & promotion, quality education, and key insights & advice. MAIA also offers its members essential insurance markets & products through its wholly owned subsidiary, Number One Insurance Agency. Number One serves and protects its clients, and its profits help support MAIA's mission to strengthen and elevate the independent agency system in Massachusetts.