Now Hiring - Carrington Lawn and Landscape - Account Manager in Middleton, WI

Full description of the position

This role is ideal for a relationship-driven professional who enjoys cultivating long-term client partnerships, communicating proactively, and working collaboratively with both office and field teams. The Account Manager is a key client-facing role responsible for delivering an exceptional client experience and supporting operational success across the company. This position is primarily aligned with the Maintenance Division, but collaborates cross-divisionally to ensure that client needs are met with excellence. The Account Manager will report to the Director of Business Development / Maintenance Division Lead and is classified as FLSA-exempt. There are no direct supervisory responsibilities. Role

Duties

:

• Client Experience - 75%
• Own the sales and service process from start to finish, ensuring a seamless, professional, and highly positive experience for every client.
• Serve as the primary point of contact for clients, confidently addressing questions related to scheduling, service quality, and project needs.
• Manage and track all maintenance inquiries and non-designer installation requests through the company CRM to ensure transparency and team collaboration.
• Qualify inbound leads based on alignment with Carrington's business model; when necessary, decline work in a manner consistent with company values while preserving future opportunities.
• Prepare estimates for maintenance and installation work in line with profit goals and meet client expectations for timeliness.
• Proactively recommend enhancements and value-added services to clients, contributing to account growth and improved property outcomes.
• Rank and manage clients by strategic value, ensuring high-value clients receive responsive, prioritized support.
• Provide ongoing market and client feedback to the Director of Business Development and division leads to guide business decisions and service improvements.
• Identify opportunities for design-build collaboration and ensure smooth handoffs to landscape designers when appropriate.
• Act as a collaborative member of the management team, supporting colleagues and contributing to a positive, solution-oriented culture.
• Continually look for opportunities to improve the customer experience, offering proactive recommendations for process or communication enhancements.
• Support of Operations Across all Divisions - 25%
• Participate in companywide meetings, events, and training with a positive, team-oriented mindset that reinforces Carrington's culture.
• Support training efforts, sharing best practices with both office and field staff to promote consistency and service excellence.
• Assist with snow operations during the winter season as needed.
• Serve as a potential backup resource to the Operations Manager and Director of Business Development.
• Support the overall success of the company by assisting with tasks as needed, including occasional field work as needed. Preferences & Abilities:
• Strong communication and relationship-building skills
• Organizational skills with the ability to manage multiple accounts simultaneously
• Ability to read scopes of work, estimate services, and understand production workflows
• Proficiency with CRM or service-management systems
• Valid driver's license
• Experience in landscape management, residential client service, or property care industries is a preference. Key Competencies:
• Client-focused mindset
• Collaboration & teamwork
• Professional communication
• Problem-solving and initiative
• Time management
• Adaptability during peak times Pay: $70,000.00 - $120,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance Experience:
• Account management: 2 years (Preferred) Language:
• English (Required) License/Certification:
• Driver's License (Required) Work Location: In person