Now Hiring - LIFEPHARM INC - Customer Service & Administrative Assistant in Irvine, CA

Full description of the position

Customer Service & Administrative Assistant Company: LifePharm Location: Irvine, CA Type: Full-Time About LifePharm LifePharm is THE REGENERATION COMPANY, pioneering a holistic approach to cellular vitality through both nutritional supplements and frequency regeneration technology. We combine scientifically-advanced formulations--from our revolutionary egg bioactive growth factors to our Digestive+++ gut-brain solutions--with cutting-edge frequency devices like our Cellnergy wellness system and FootCharge technology. Operating in over 40 countries through our network of Independent Business Owners (IBOs), we're a family-owned company entering an exciting growth phase. We're a small, fast-moving team looking for passionate people who believe in what we do. About This Role We're looking for a Customer Service & Administrative Assistant to be the front line of support for our customers and IBOs. You'll handle inquiries, resolve issues, and keep our operations running smoothly. This is a great fit for someone who's organized, personable, and enjoys helping people.

What You'll Do

Customer Service

• Respond to customer and IBO inquiries via phone, email, and chat
• Process orders, returns, and exchanges
• Troubleshoot product and account issues
• Escalate complex issues to appropriate team members
• Maintain a positive, helpful attitude with every interaction Administrative Support
• Assist with data entry and CRM management
• Coordinate shipments and track orders
• Prepare reports and update spreadsheets
• Support the marketing and operations teams with administrative tasks
• Help organize materials for events and promotions
• Manage and organize digital files and documents General Office Support
• Answer and route incoming calls
• Assist with scheduling and calendar management
• Handle miscellaneous office tasks as needed

What You Bring

Required:

• 1-2 years of customer service or administrative experience
• Excellent communication skills -- written and verbal
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Organized, detail-oriented, and reliable
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude and team player mentality Preferred:
• Experience with CRM systems (Salesforce, HubSpot, etc.)
• Familiarity with e-commerce or order management systems
• Bilingual (Spanish, Korean, or other languages a plus)
• Interest in health, wellness, or supplements

Benefits

• Health insurance
• 401(k)
• Paid time off
• Product discounts
• Small team environment -- your work makes a visible impact Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance Work Location: In person