Now Hiring - Tropical Chevrolet - Automotive Service Consultant/ Advisor in Miami Shores, FL

Full description of the position

The Automotive Service Consultant/ Service Advisor/ Service Writer initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. RESPONSIBILITIES:

• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Greeting customers in a timely and friendly manner
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Creating a great vehicle delivery experience for the Customer
• Following up with Customers to ensure satisfaction
• Setting and achieving targeted sales goals
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
• Providing an exceptional customer experience to drive loyalty REQUIREMENTS:
• 1-2+ years of Experience as an Automotive Service Consultant/Advisor/Writer experience (GM experience preferred but not necessary)
• CDK or ADP experience highly preferred
• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Ability to maintian a high level of customer satisfaction
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver s license and have and maintain an acceptable, safe driving record Job Type: Full-time Pay: $65,000.00 - $185,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance Experience:
• SERVICE CONSULTANT: 2 years (Required) Language:
• Spanish (Required) License/Certification:
• Driver's License (Required) Work Location: In person