Now Hiring - Rousseau Insurance Agency - Insurance Account Manager in Biddeford, ME

Full description of the position

Personal Lines Account Manager Reports to: Emily Gallant, Personal Lines Manager Location: Biddeford, ME (Hybrid) Join a team that feels like family At Rousseau Insurance Agency, we're more than just a workplace--we're a third generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you're someone who thrives in a collaborative, supportive environment and loves helping people, we want to hear from you! Why You'll Love This Role We're looking for a Personal Lines Account Manager who is passionate about delivering top-tier service. You'll have the opportunity to work directly with clients, helping them protect what matters most with strategic insurance solutions. Every day brings variety--whether you're reviewing renewals, solving coverage challenges, or navigating complex policies. It's a role that combines problem-solving, relationship management, and real impact. What We Offer

• Salary range of $45,000 - $70,000, depending on experience
• Hybrid work schedule
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with match
• Generous PTO + paid holidays
• Paid volunteer time
• Paid continuing education & bonuses for earning designations
• A supportive team that celebrates your success and invests in your future What You 'll Do
• Be the go-to resource for personal lines clients--providing outstanding service and support for their home, auto, and other personal insurance needs
• Review renewals, identify opportunities to improve coverage, and remarket accounts when needed
• Seek out account rounding opportunities and proactively recommend additional coverage
• Process policy changes, endorsements, binders, ID cards, and client payments
• Guide clients through the claims process with empathy and expertise
• Handle walk-in and phone rewrite requests
• Keep client records up-to-date in AMS360 with accurate notes and activity
• Respond to client phone calls, emails, and inquiries in a timely, professional manner
• Stay current on carrier products, market trends, and industry updates
• Build relationships that foster client trust, loyalty, and long-term retention

What You Bring

• Active Property & Casualty license (required)
• Experience in personal lines insurance
• Strong communication skills--you're great at connecting with people
• A positive, team-first mindset and the ability to thrive in a fast-paced environment
• Self-driven and goal-oriented with a problem-solving mindset
• Highly organized and detail-focused
• Professional, friendly, and patient demeanor Ready to grow your career? If you're ready to grow your career in a place where you're supported, challenged, and appreciated--we'd love to hear from you. Email your resume to Emily Gallant at [please apply online] to apply. Rousseau Insurance Agency is an equal opportunity employer. We welcome applicants from all backgrounds. Job Type: Permanent Pay: $45,000.00 - $70,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off Experience:
• property casualty insurance: 1 year (Required) License/Certification:
• Property & Casualty License (Required) Ability to Relocate:
• Biddeford, ME 04005: Relocate before starting work (Required) Work Location: Hybrid remote in Biddeford, ME 04005