Now Hiring - Bacon and Company - Inside Sales Account Manager in Knoxville, TN

Full description of the position

Account Manager Location: Knoxville, TN Job Type: Full-Time In person About Bacon & Company Bacon & Company is a 100+ year-old, family-owned Branded merchandise and apparel company with full in-house production capabilities. We serve customers across Corporate Uniforms, Corporate sales, Wholesale, and Team Sports, delivering high-quality branded apparel and merchandise through a combination of outside sales, inside support, and in-house production. Position

Overview

The Account Manager is an inside sales and customer service role responsible for supporting Sales Executives while independently managing a defined book of customer accounts. This position services accounts from A-Z, including quoting, supplier sourcing, art coordination, order entry, purchasing, and inside selling. In addition, the Account Manager is responsible for handling walk-in customers and helping manage and maintain the Bacon & Co. showroom. The Account Manager plays a key role in delivering a professional, welcoming customer experience while ensuring all orders are processed accurately and efficiently.

Key Responsibilities

Customer Service, Walk-In & Showroom Management

• Interact with customers via telephone, email, in person, and walk-in traffic
• Serve as the first point of contact for walk-in customers
• Manage and maintain the Bacon & Co. showroom, including product displays, samples, and overall presentation
• Assist walk-in customers with product selection, quoting, and order placement
• Service existing customers and resolve day-to-day issues
• Listen to customer needs and gather information required to meet specifications
• Create professional sales presentations and product proposals
• Obtain customer approval prior to placing orders
• Resolve product or service issues through clear communication, corrective action, and follow-up Sales Support & Inside Selling
• Support Sales Executives with customer service, pricing, and order processing
• Work with the VP of Sales and director of Team and Corporate sales on customer pricing as needed
• Proactively upsell and cross-sell products and services to assigned accounts and walk-in customers
• Contribute to team sales efforts and attend sales meetings prepared when called upon
• Keep leadership informed of general daily business activity Quoting, Purchasing & Supplier Management
• Obtain pricing and specifications from suppliers
• Source products using Premier Group suppliers as a first choice
• Utilize ESP and other supplier tools to research and identify products
• Create and process sales orders and purchase orders for apparel and hard goods
• Place and track purchase orders with suppliers to ensure on-time delivery Art Coordination & Order Accuracy
• Proof all artwork for spelling, grammar, and accuracy prior to submitting to designers
• Work closely with internal artists on design concepts and revisions
• Review supplier art proofs and authorize final approval prior to production
• Ensure all orders are production-ready and approved before release Systems & Process Management
• Enter and manage quotes, orders, and purchasing within sales software
• Maintain strong working knowledge of sales software for daily business operations
• File and maintain order documentation accurately
• Follow established processes while identifying opportunities for improvement
• Perform other duties as assigned Skills &

Qualifications

• 2-3 years in a customer service or administrative role
• Strong product knowledge or ability to learn quickly
• Proven problem-solving abilities
• Prospecting and inside selling skills
• Strong listening and professional communication skills both written and verbal
• Professional email etiquette
• Creativity and attention to detail
• Flexibility and adaptability in a fast-paced environment
• Motivation for sales growth and up-selling
• Deadline-focused with strong time management skills
• Ability to prioritize workload and multitask
• Ability to work effectively in a team environment
• Experience in branded merchandise or apparel industry preferred Why Join Bacon & Company
• Be part of a 100+ year-old, growing company with strong industry reputation
• Work with a collaborative sales team with long term stability
• Opportunity for career growth within sales and operations
• Competitive compensation and 100% employer paid health and Vison insurance Job Type: Full-time Pay: From $40,000.00 per year

Benefits

:

• Health insurance
• Paid time off
• Retirement plan
• Vision insurance Work Location: In person