Now Hiring - Ashby Law - Client Experience & Sales Representative (Law Firm) in Yakima, WA

Full description of the position

Job Summary

Pacific Northwest Family Law is seeking a professional, client-focused Client Intake & Sales Representative to join our on-site Client Experience Team. This role is responsible for answering inbound calls, qualifying prospective clients, scheduling consultations, and onboarding new clients into the firm. This is a sales position in a professional services environment, not a paralegal or legal assistant role. The ideal candidate is comfortable having structured conversations, discussing fees, following scripts and systems, and helping prospective clients make informed decisions during a stressful time. Strong performers in this role are organized, calm under pressure, coachable, and motivated by clear goals and performance-based bonuses. Incomplete applications will not be considered, please read the entire ad to ensure your application is complete.

Responsibilities

• Answer inbound phone calls from prospective new clients
• Serve as the first point of contact for individuals seeking family law services
• Ask structured intake and qualifying questions to understand client needs
• Explain the firm's process, timelines, and pricing structure clearly and professionally
• Schedule case evaluations and kickoff meetings
• Convert qualified prospective clients into retained clients
• Guide new clients through the onboarding process after engagement
• Maintain accurate call notes and client information using firm systems (including Clio)
• Perform reception-style duties as needed, including call routing and front-desk support
• Participate in initial training, ongoing coaching, and performance reviews
• Follow established scripts, workflows, and ethical guidelines
• Collaborate with attorneys and team members to ensure a smooth client handoff This position is on-site and may include limited cross-training with document support to ensure front desk coverage.

Qualifications

• Prior experience in sales, intake, client services, or a customer-facing role
• Comfort discussing pricing and helping clients make decisions
• Strong verbal communication and listening skills
• Professional demeanor and emotional intelligence
• Ability to follow systems, scripts, and coaching
• Organized, detail-oriented, and reliable
• Ability to work on-site during regular business hours Preferred but not required:
• Experience in legal intake, medical intake, financial services, or professional services sales
• Experience using CRM or case management software Please note: This is not a paralegal, legal assistant, or legal training position.

Compensation

• Hourly pay range: $18 -$25 per hour, depending on experience and performance
• Monthly performance-based bonuses
• Strong performers earn $65,000+ annually in total compensation
• Paid training and onboarding How to Apply To be considered, applicants must submit all three of the following:
• Resume
• Cover letter
• Written response to A Message to Garcia Only candidates who submit all required materials will be considered for interviews. Learn more about Pacific Northwest Family Law at: [please apply online] Pay: $37,400.00 - $66,500.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person