Now Hiring - Custom Computer Specialists, Inc. - Inside Sales Representative in Providence, RI

Full description of the position

OVERVIEW CCS is seeking a motivated Inside Sales Representative to join our team. In this role, you'll build strong customer relationships that drive retention, loyalty, and revenue growth. You'll support the full sales cycle--from uncovering opportunities to managing renewals--while ensuring every interaction delivers an exceptional customer experience. We're looking for someone passionate about using technology to improve customers' lives, who thrives in a fast-paced environment, communicates with confidence, and enjoys collaborating with others. The ideal candidate is proactive, detail-oriented, and dedicated to going above and beyond for both customers and colleagues. RESPONSIBILITIES Customer Success & Relationship Management

• Build and maintain trusted customer relationships through regular calls, check-ins, and occasional onsite visits.
• Understand client business needs to identify opportunities and develop long-term sales strategies.
• Drive customer satisfaction and product adoption by resolving issues, setting expectations, and escalating as needed.
• Review account history to uncover upgrades, renewals, and new opportunities. Sales Support & Proposal Management
• Partner with Account Managers to support initiatives and achieve revenue targets.
• Coordinate RFPs, bid responses, proposals, and cross-department collaboration.
• Manage renewals, upgrades, and warranty/license tracking, ensuring timely quotes and proactive follow-up.
• Maintain deal registrations, CRM updates, and pipeline status tracking. Quoting & Pricing
• Develop accurate product quotes and proposals, factoring in discounts, promotions, and margins.
• Collaborate with Sales leadership on pricing strategies and vendor negotiations.
• Communicate with distributors for pricing, lead times, and alternatives.
• Leverage quarter- and year-end opportunities for deeper discounts. Data & Compliance
• Keep CRM/NetSuite records accurate and current (opportunities, sales orders, win/loss, contacts).
• Ensure compliance with company standards and maintain complete customer/prospect information. Professional Development
• Stay up to date on CCS products and solutions through training and certifications. QUALIFICATIONS
• Strong phone presence and active listening skills
• Entrepreneurial mindset with a proactive approach
• Excellent organization and time management abilities
• Skilled in building customer relationships and delivering top-tier service
• Strong written and verbal communication skills
• 3+ years of sales support and/or customer service experience
• Bachelor's degree or equivalent work experience Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Experience:
• Tech Sales: 2 years (Required) Work Location: In person