Now Hiring - Fallon Pilot Shop - Retail Sales Associate for Pilot Shop in Melbourne, FL

Full description of the position

Successful candidates with retail and general aviation experience will be asked to offer our customers a wide range of aviation products.

Responsibilities

will include providing excellent customer service for in- store customers, receiving returns, and stocking store items.

Duties and Responsibilities

• Customer Service
• Welcome customers by greeting them and offering sales assistance.
• Direct customers by escorting them to racks and counters; suggesting items based on the customer's needs.
• Help customers make selections by building customer confidence: offering suggestions and opinions.
• Document sale by creating or updating customer order records and processing payments.
• Respond to customer queries promptly and professionally. Provide excellent service and ensure customer satisfaction by exceeding expectations.
• Processing Returns Assist customers with returns, exchanges, and technical questions regarding products.
• Stocking Storefront
• Provide excellent service and ensure customer satisfaction by exceeding expectations.
• Cross trained to assist with shipping and receiving as needed.
• Merchandising
• Keep clientele informed by notifying them about future merchandise of potential interest. Continually build product knowledge and stay informed on industry changes to better assist customers.
• Assisting with Listing Management
• Assist in updating listings to better and more accurately describe products.

Qualifications

• High School diploma or equivalent required.
• General Aviation Experience/Knowledge is strongly preferred.
• Customer service experience.
• Intuitive and teachable in product knowledge as well as fulfillment of orders.
• Exceptional attention to detail and accuracy while working within a fast-paced environment.
• Physical ability to lift and/or move bulky merchandise up to 50 pounds.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Full-Time / On-Site