Now Hiring - Pulse4Pulse - Account Manager in Middlebury, CT

Full description of the position

Account Manager Pulse4Pulse | Healthcare Technology Pulse4Pulse is a fast-growing healthcare technology company focused on empowering physicians to proactively identify disease indicators in asymptomatic patients through innovative diagnostic testing--while improving the patient experience. We are seeking an Account Manager to build strong client relationships, lead program implementation, and ensure long-term customer success.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, building trusted, long-term client partnerships
• Lead client onboarding and manage the transition from Implementation to long-term account management
• Oversee program implementation, including workflows, communication, and continuous improvement
• Ensure client satisfaction and achievement of operational and financial objectives
• Communicate program value to stakeholders at all levels, including executive leadership
• Proactively manage client concerns and escalations in collaboration with internal teams
• Participate in weekly Account Management meetings
• Travel as needed, including overnight travel (minimum of two trips per month, 2-3 days each)

Qualifications

• Minimum of 3 years of experience as an Account Manager or in a similar client-facing role
• Strong critical thinking skills with the ability to adapt, problem-solve, and think outside the box
• High emotional intelligence with the ability to "read the room" and navigate complex client dynamics
• Excellent communication skills; well-spoken, confident, and professional in all interactions
• Strong judgment and common sense when managing priorities, conversations, and client needs Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year

Benefits

:

• Health insurance
• Paid time off Education:
• Bachelor's (Required) Experience:
• Account management: 3 years (Required) Ability to Commute:
• Middlebury, CT 06762 (Required) Willingness to travel:
• 25% (Required) Work Location: In person