Now Hiring - Hiregy - Call Center Representative ($60k+) in Warwick, RI

Full description of the position

#IND123 Ready for a fresh start? Join a trusted and recognized industry leader. We provide paid training and a clear path to earning $63,000 your first year --with uncapped potential for top performers. Start with $20.70/hr base pay plus monthly commissions in entry-level insurance sales. Help inbound callers navigate plans and choose what fits their needs. Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success.

• Inbound Sales Representative
• Inbound Sales Consultant Location: Warwick, RI 02886 This position is hybrid, (3) days onsite required weekly after training Pay: $63,000 average yearly earnings (uncapped earnings) Top performers earn $100,000+ yearly Starting base pay is $20.70 per hour Commission is monthly Type: Direct hire Schedule: Will be assigned a (40) hour work week after training, must be open to department hours M-F or Tues-Sat, 7:00am - 9:00pm CST / 8:00am to 10:00pm EST Training schedule: M-F, 9:30am - 6:00pm CST / 10:30am - 7:00pm EST for approx. 9 weeks Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.
• Job description
• Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
• Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
• Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
• Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
• Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
• Manage daily call volume , averaging 12 -15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.
• What does success look like?
• You will be evaluated based on the following key performance indicators (KPIs):
• Number of policies converted - Successfully binding new insurance policies.
• Total premium converted - The dollar amount of premium generated from sales.
• Unplanned shrink - Minimizing time away from taking calls to ensure productivity.
• Cross-sell performance - Ability to identify and sell additional products to existing customers. Ramp up period: First month: 70% of goals Three months: 90% of goals Six months: Meeting or exceeding targets
• Nice to have:
• Bachelor's Degree
• P&C License
• Salesforce

Requirements

:

• Must have (1)+ years of sales experience in retail, hospitality, other industries
• Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
• Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales.
• Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
• Must have professional verbal and written communication skills with strong sales acumen.
• High school diploma or equivalent
• Background check required
• Education verification required