Now Hiring - North Carolina Trailer Sales - Parts Pro III in Thomasville, NC

Full description of the position

Description: Parts Pro III -

Job Description

Reports to: Service Manager Primary job responsibilities:

• Monitor and adjust service priorities throughout the day; coordinate people resources to accomplish all service tasks
• Identify supply chain issues and develop mitigation strategies
• Monitor inventory utilization and turnover rates and recommend strategies to meet customer demands
• Train new parts staff at all locations
• Assign and monitor cycle counts, stocking and quarterly inventory processes
• Monitor market trends to identify and recommend new products (the next best thing)
• Coordinate direct shipping & logistics
• Packs & ships parts
• Identifies shipping methods
• Collects payment
• Monitors website for onsite orders
• Generate vendor parts orders
• Manage parts supply chain to optimize profits and revenues
• Ensures availability of parts as needed
• Identify vendors with available pricing to meet profit margin goals
• Adjusts retail price based on profit margin requirements
• Uses point of sale (POS) software to perform sales transactions, inventory updates, cycle counts, validating and adjusting inventory counts and resolve discrepancies
• Write service orders from start to finish, enter into POS and close out orders
• Conduct walk-arounds with customer to ensure service order is complete
• Notify customers of recommended additional services and when trailers are ready for pick-up
• Change tires
• Perform trailer hook-ups, if needed
• Answer inbound parts phone calls
• Assist walk-in parts customers and looks up trailer price & availability
• Check-in, label and stock parts
• Update and install parts displays on the lot and in office
• Sell accessories and other needed equipment for customers purchasing trailers
• Perform cycle counts for parts inventory.
• Manage parts supply chain to optimize profits and revenues
• Unload and assemble trailers before opening as needed
• Assist in organize inventory on lot
• Use point of sale software to perform parts transactions
• Take payment over the phone and in person for parts using various payment processing services.
• Cover the Service desk when Parts and Service Pro Team Leader is not available.
• Assist all other customers when needed Skills/

Qualifications

:

• Basic inventory management, processes and strategies
• Knowledge of supply chain management
• Learn & use point of sale software to perform parts transactions
• Cover service desk as back-up to Service Pro team
• General math skills (add, subtract, multiply, divide, percentages)
• Pass a math assessment
• NC Drivers License
• General computer skills (Google or Microsoft documents, spreadsheets, email, etc.)
• Data entry
• Ability to speak with customers & vendors to identify parts needed and resolve issues
• Ability to switch between tasks throughout the day
• Ability to keep work areas clean and organized
• Ability to learn parts inventory and gain sufficient knowledge to identify which parts are needed and research availability of parts to meet customer needs
• Ability to identify and resolve issues with team
• Lift 50 lbs with or without assistance
• 80% Quarterly Rock Achievement.
• 90% Weekly To Do completion rate.
• 90% Scorecard measurables. Store Hours: Monday - Friday: 9:00-5:30, Saturday: 9:00-2:00

Requirements

: Skills/

Qualifications

:

• Must have retail sales experience
• Must be able to regularly lift 50 lbs.
• Must have valid NC Drivers license
• Must be skilled in Microsoft Office or Google Docs
• Must have reliable transportation
• Verbal Communication
• Conflict Resolution
• Multi-tasking
• General Math Skills
• Problem Solving
• Organization
• Email & Punctuality

Work Environment

:

• Work is performed at desk, outside retail lot, in parts warehouse, and in service shop
• Fast pace environment
• A small business requires varying tasks from time to time to ensure all needed tasks are completed.
• Product knowledge required to perform job proficiently