Now Hiring - Abs incorporated - Customer Service Representative (CSR) in Santee, CA

Full description of the position

Our team is seeking a skilled Customer Service Representative to support AT&T's expanding business network across San Diego. This role is ideal for professionals committed to service excellence, precision communication, and performance-driven rewards. As a Customer Service Representative, you will directly present telecom service options to business clients and reinforce all existing long-term relationships. The Customer Service Representative position is ideal for individuals who enjoy daily interaction, bring high energy, and are passionate about helping others. With a focus on customer service and sales, the Customer Service Represenative will present and promote a wide range of AT&T products, from wireless solutions to internet packages, ensuring that every customer receives the right service to support their needs. Customer Service Representative Role

Responsibilities

• Conduct in-person consultations with business customers to understand service needs and present AT&T telecom solutions.
• Drive product knowledge discussions to support informed purchasing decisions.
• Deliver a high level of customer service while executing B2B sales objectives.
• Maintain accurate documentation of customer interactions and conversions.
• Support follow-ups, account reviews, and service updates with professionalism.
• Collaborate with campaign leaders to ensure goal alignment and consistent messaging.
• Uphold brand standards in all customer interactions and field activities.
• Provide feedback to management to enhance customer satisfaction and process efficiency. Customer Service Representative Key

Qualifications

• Previous experience in customer service, client relations, or sales is a plus.
• Strong communication and presentation skills suited for business environments.
• Ability to manage multiple customer interactions with accuracy and poise.
• Reliable, punctual, and able to meet performance metrics consistently.
• Comfortable working in a field-based role with face-to-face customer engagement.
• Solid problem-solving abilities and a structured, organized work style.
• Professional appearance and conduct.
• Ability to learn telecom products, industry terminology, and sales processes quickly. We believe people are the core of our success. We strive to maintain a workplace built on collaboration, steady development, and genuine inclusivity --an environment where every team member feels supported and motivated to excel.
• Structured Career Growth: Clear advancement paths designed to strengthen your skills and help you grow at a steady, professional pace.
• Relevant Market Insights: Access to timely telecom and local-market data that support smart decisions and effective outreach.
• Feedback From Industry Leaders: Guidance and mentorship from experienced marketing professionals who understand the telecom landscape.
• Real-World Placements: Hands-on experience across San Diego communities, allowing you to see your impact directly in customer and business growth. Job Type: Full-time Pay: $700.00 - $1,300.00 per week Work Location: In person