Now Hiring - EL AL Israel Airlines Ltd. - Inside Sales/Sales Support Agent (Airline) in Margate, FL

Full description of the position

Overview

Israel's national airline, EL AL Israel Airlines has immediate openings for Inside Sales /Sales Support Agent in South Florida. The ideal candidate is enthusiastic, service-oriented individual that can provide excellent customer service and solutions. This role has a strong focus on maximizing revenue by working with our sales team and key accounts in order to meet their needs while providing a professional and positive experience. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify salary expectations on resume. Primary

Responsibilities

• Provide sales support to district sales managers and field sales representatives
• Assist with Fares related issues and filling new ones
• Research fare and schedule information
• Handle travel agency inquiries from high-value, contracted accounts
• Provide service assistance, resolve problems, assist in closing sales
• Coordinate with other commercial team members to provide sales updates to headquarters
• Identify new business opportunities, leads, etc. through data analysis, market trends and networking intelligence
• Assist with sales performance reviews, including sales forecast and budgeting activity
• Provide education/ training to travel agency partners
• Assist sales managers and marketing team in developing sales campaigns for the region
• Participate in development, deployment and analysis of on-going commercial initiatives
• Participate in the presentation, negotiations, and transactions with specialty clients such as corporate accounts, themed travel prospects, sport teams, VIP movements, groups, etc.
• Assist in the preparation of sales presentations and communication of sales campaigns
• Assist sales team in the analysis of market data and account performance
• Assist in activities such as trade shows, public relations function, community events, etc.
• Assist in handling arrangements with charter flights
• Perform other related duties as may be needed

Required Qualifications

and skills

• Minimum 2 years airline sales or passenger service experience
• High school diploma, GED, or international equivalent
• Proficient in reservations & ticketing on Amadeus GDS
• Knowledge of fare structure rule and conditions
• Expert knowledge in processing of tickets including manual, be it new issues, refunds or exchanges, including all calculations
• High level of client service orientation including problem solving and follow-up
• Exceptional telephone manner
• Excellent verbal and written communication skills
• Need to be a self-starter, show initiative and facilitate creative problem resolution
• High level of attention to detail and accuracy
• Proficiency in MS Office, including Word, Excel, PowerPoint & Teams
• Applicants must have legal permit to work in the United States Schedule:
• Shift work
• Weekends Included Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance Application Question(s):
• Do you have experience in reservations & ticketing on Amadeus? Experience:
• Airlines Sales/Passenger Service: 2 years (Required) Ability to Commute:
• Margate, FL 33063 (Required) Ability to Relocate:
• Margate, FL 33063: Relocate before starting work (Required) Work Location: In person