Now Hiring - Hampton Inn by Hilton - Sales Manager/Front Desk Supervisor in Austin, TX

Full description of the position

We are seeking a highly motivated Front Desk Supervisor who also functions as a Sales Manager to join our hospitality team. This role is ideal for someone who thrives in guest-facing environments, enjoys relationship- building, and believes in leading by example. This position is not a desk-only management role. The right candidate must be fully willing to work regular front desk shifts , engaging directly with guests and supporting the team on the floor. This is not a passive front desk position. We are seeking someone who:

• Actively sells rooms , not just assigns them
• Is comfortable prospecting for new business
• Treats every interaction as a potential booking opportunity When the General Manager is off, you 're on--and when you're off, the GM is on. This role requires flexibility, leadership, and a strong hospitality mindset.

Key Responsibilities

Front Desk & Operations

• Actively work front desk shifts while supervising daily operations
• Lead by example with hands-on guest service and professionalism
• Supervise and support front desk staff during assigned shifts
• Handle guest concerns, escalations, and service recovery
• Ensure brand standards, policies, and procedures are followed
• Train, coach, and mentor front desk team members
• Complete nightly reports and operational handoffs Sales & Revenue Support
• Actively sell rooms, upgrades, and hotel services while on shift
• Build relationships with local businesses, corporate clients, and repeat guests
• Assist with group bookings, negotiated rates, and sales follow-ups
• Identify opportunities to drive occupancy and revenue during assigned shifts
• Support hotel sales initiatives and collaborate with management on targets Schedule Expectations
• Must be willing to work evenings, late nights, weekends, and holidays
• Schedule is designed to complement the General Manager 's hours
• Flexibility and reliability are essential

Qualifications

• Previous hotel front desk experience required; supervisory experience preferred
• Hospitality sales experience strongly preferred
• Excellent guest service and communication skills
• Comfortable making decisions independently while supporting team members
• Organized, dependable, and detail-oriented
• Hospitality-first mindset is a must
• Bilingual preferred (Spanish/English strongly desired) What We Offer
• Competitive pay with growth opportunities
• Hands-on leadership role with real operational impact
• Opportunity to develop both sales and management skills
• Supportive management environment
• Dynamic, guest-focused workplace Job Types: Full-time, Part-time Pay: $18.00 - $20.00 per hour Work Location: In person