Now Hiring - SWFL Insurance - Operations Manager (Insurance Industry) in Naples, FL

Full description of the position

Operations Manager (Insurance Industry Experience Preferred)

About Us

We are a growing independent insurance agency writing personal, commercial, and health/benefits lines. Our business is scaling, and we are seeking an experienced Operations Manager who understands how an insurance agency functions and can support day-to-day operations, payroll, commissions, HR admin, onboarding, and systems. This is a hands-on role with room for growth. Job

Responsibilities

Operations & Administration

• Process payroll and maintain HR documentation
• Process commissions for producers and internal departments
• Maintain reporting, dashboards, and agency metrics
• Assist with compliance and record-keeping Onboarding & Producer Support
• Coordinate onboarding for new employees/producers
• Set up systems access (AMS, CRM, phone, email, payroll, carrier portals)
• Assist with credentialing and carrier appointments Systems & Technical Support
• Support agency systems (AMS, CRM, phone system, HRIS, payroll tools)
• Troubleshoot minor system issues and escalate when needed
• Maintain vendor relationships and system logins Cross-Department Coordination
• Work alongside producers, account managers, and leadership
• Support recruiting, interviews, and scheduling as needed
• Help improve workflows and operational efficiency as the agency grows

Required Qualifications

• Insurance industry experience required (agency, carrier, MGA, brokerage, or TPA)
• Experience with payroll and/or commissions processing
• Experience with HR administration or employee onboarding
• Strong organizational and follow-through skills
• Comfortable with multiple systems and platforms
• Ability to handle confidential information professionally Preferred Experience (Not Required)
• Experience with AMS (Applied, Vertafore, QQ, Hawksoft, AMS360, etc.)
• Experience with Medicare/ACA contracting or appointments
• HRIS or payroll software experience
• EOS or Traction operating framework exposure Personal Qualities We are looking for someone who is:
• System-savvy
• Organized and reliable
• Takes initiative without waiting for direction
• Growth-oriented and willing to learn
• Strong team player
• High integrity with confidential information Pay: $55,000.00 - $80,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance Experience:
• Operations: 3 years (Required)
• Insurance Operations : 3 years (Preferred) Work Location: In person