Now Hiring - Letourneau's Compounding Pharmacy - Sales Manager – Durable Medical Equipment (Burlington Location) in Burlington, MA

Full description of the position

About Us

Letourneau's Home Medical Equipment is opening a brand-new Burlington location, and we're looking for an experienced, resourceful, and systems- minded leader to help build and manage this store from the ground up. This role is ideal for someone who thrives in a hands-on, fast-moving environment--someone who loves solving problems, improving processes, supporting customers, and making an impact on a small but growing team. If you enjoy variety, ownership, autonomy, and contributing to a culture built around service, learning, and continuous improvement, you'll fit right in. What You 'll Do You'll help run all day-to-day operations while partnering closely with ownership on the continued growth of the Burlington location: Customer & Sales

• Work directly with patients, families, and referral sources
• Support sales of lift chairs, scooters, hospital beds, mobility items, and home medical equipment
• Generate, cultivate, and convert incoming leads
• Ensure exceptional customer service and follow-through Operations & Systems
• Oversee daily store operations and workflow
• Develop, document, and refine systems (inventory, logistics, sales processes, scheduling)
• Manage merchandising, replenishment, and stock accuracy
• Coordinate vendor orders, deliveries, repairs, and service calls Team Leadership
• Train, mentor, and support staff
• Model a positive, professional, solutions-oriented attitude
• Maintain accountability without micromanaging Reporting & Strategy
• Weekly and monthly operational reporting
• Support marketing initiatives (Google Ads, social media, promotions)
• Collaborate with ownership on store goals, efficiency, and improvements Who You AreYou 'll thrive here if you
• Are resourceful and can read between the lines
• Love improving systems, not just maintaining them
• Stay calm, empathetic, and composed when things get messy
• Show up with batteries included
• Don't need or want micromanagement
• Enjoy variety--no two days are the same
• Take pride in creating a clean, efficient, welcoming store environment This job is not for you if
• You don't like solving problems
• Growth and learning aren't top priorities
• You prefer repetition over variety
• You dislike working directly with customers
• You're not comfortable taking ownership or initiative Our Core Values These guide everything we do:
• Serve First: Our purpose is to provide peace of mind to those who are sick, hurt, or scared.
• Progress Over Perfection: Take imperfect action toward meaningful goals.
• Gratitude & Positivity: Happiness precedes results.
• Say Yes: Courage comes before growth.
• Micro Urgent, Macro Patient: Build consistently over time.
• Be Wrong: Admit issues early; solve them at the root.
• Hungry to Learn: Stay curious, stay improving, stay growing.
• Keep It Simple: Simplicity wins.
• Do It Anyway: Hard work creates meaningful outcomes.
• Kaizen: Make tomorrow better than today.

Requirements

• DME experience: 3+ years (Preferred)
• Management / supervisory experience: 2-3+ years (Preferred)
• Strong operational and customer-service skills
• Ability to lift/move equipment as needed (lift chairs, scooters, etc.)
• Bachelor's degree preferred but not required Pay: $60,000.00 - $80,000.00 per year

Benefits

:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off Work Location: In person