Now Hiring - Homans Associates - HVAC Counter Sales Associate in Wilmington, MA

Full description of the position

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. Join Our Team as a HVAC Counter Sales Associate! Are you a motivated and customer-focused individual with a passion for sales and HVAC? Do you enjoy working in a fast-paced environment and building strong relationships with customers? We're looking for a talented HVAC Counter Sales Associate to join our team and help drive success. As a Counter Sales Associate, you'll be the face of our company, providing top-notch customer service, presenting products and services, and recommending solutions to meet customer needs.

Qualifications

of a Counter Sales Associate:

• Excellent customer service skills and a passion for delivering exceptional experiences
• Practical knowledge of warehouse, data processing, and operations procedures
• Ability to negotiate transactions and mediate situations
• Proficiency in Microsoft Office Products (Word, Excel, and Outlook) and ability to learn new software quickly
• High School Diploma or GED required
• Ability to lift up to 50 pounds and work in a fast-paced environment
• Prior HVAC experience preferred, but not required

Responsibilities

of a HVAC Counter Sales Associate:

• Sell HVAC Products : Sell heating, ventilation, and air conditioning equipment, parts, and supplies to customers.
• Customer Interaction : Greet customers on the sales floor or receive phone calls to determine their needs and provide product information. Discuss product features and demonstrate merchandise.
• Merchandise Display : Display products in a visually appealing way, suggest suitable options, and highlight key selling points such as quality and utility. Maintain a clean and organized showroom.
• Product Research : Use catalogs and computer databases to find replacement part stock numbers and prices. Advise customers on substitutions or modifications when needed.
• Order Processing : Process customer orders, prepare sales orders or quotes, and fill orders from stock or transfer merchandise from other locations.
• Payment and Returns : Handle payment and credit authorization, and examine returned merchandise to determine refund or replacement eligibility.
• Customer Outreach : Contact new and existing customers via phone to promote sales and resolve inventory issues or customer concerns.
• Warehouse and Tasks : Work in the warehouse, assist with open orders, purchase orders, and return merchandise, and maintain accurate warranty return authorizations.
• Other duties as assigned Why Homans is the place for you:
• Competitive salary
• Internal growth- where do you want to go? We can help you get there.
• Comprehensive Medical, dental, vision plans
• 401k Retirement Plan
• Company paid vacation, personal, and sick time
• HSA Health Savings Account
• Employee Assistance Program
• Basic Life/AD&D Insurance (Employer Paid)
• Employee Health and Wellness Program
• Employee Stock Purchase Plan Job Type: Full-time Pay: $20.00 - $22.00 per hour Work Location: In person