Now Hiring - Excel Restoration Service - Mitigation Sales Specialist in Elk Grove Village, IL

Full description of the position

Mitigation Sales Specialist

About Us

: Excel Restoration is a leading restoration and disaster recovery company specializing in water mitigation, fire damage restoration, mold remediation, and reconstruction services. With a strong reputation for quality work and responsive service, we are committed to helping homeowners and businesses recover quickly and safely. Position

Overview

: As a Mitigation Sales Specialist , you are often the first face our customers see during one of their most stressful moments -- dealing with water damage in their home or business. Your primary responsibility is to assess the damage, earn customer trust, and convert the opportunity into a restoration job. This role is commission-driven and ideal for individuals who thrive in a high-impact, high-reward environment. While you collaborate with field teams, this is not a technician or supervisory role -- it is a sales-focused, customer-facing role critical to company growth.

Key Responsibilities

:

• Respond promptly to water damage leads and conduct empathetic, professional on-site assessments.
• Educate the customer on the scope of damage and confidently present recommended mitigation services.
• Secure customer authorization and initiate service agreements -- converting the opportunity into a job.
• Document findings and recommendations using our software system (Xcelerate), including moisture readings, photos, and job notes.
• Coordinate with Dispatch and Technicians to ensure timely job setup and proper communication handoff.
• Maintain consistent communication with customers, insurance adjusters, and team members throughout the job lifecycle.

Qualifications

:

• Experience : 1-3 years of sales experience in restoration, in-home services, construction, or related field preferred.
• Skills : Ability to build trust quickly in high-stress situations; excellent communication skills; comfortable using technology and mobile apps for job documentation and communication
• Education : High school diploma or equivalent required, IICRC certifications (cleaning and restoration certification) are a plus
• Valid Drivers license and clean driving record
• Must be able to lift/move 50-75 lbs and occasionally work in confined or moisture-damaged environments.
• Must be available for on-call/emergency rotation What We Offer:
• Competitive pay with uncapped commission potential
• Growth opportunities and ongoing training
• Supportive team environment
• Use of company vehicle and equipment
• Commitment to employee development and safety Pay: $80,000.00 - $120,000.00 per year

Benefits

:

• 401(k) matching
• Cell phone reimbursement
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Travel reimbursement
• Vision insurance Experience:
• Outside sales: 2 years (Preferred) Work Location: Hybrid remote in Elk Grove Village, IL 60007